Rockauto doesn't care about their customers. They are like robots answering with no concerns for the people that pays their salaries ( us customers) I will no longer buy another part from them. I will begin letting future customers what kind of Company is Rockauto so that they open their eyes and hopefully consider not spending a dime at Rockauto.

GetHuman-sradbusa's customer service issue with Rockauto from June 2018

Help with my Rockauto issue
I am trying to get help from Rock Auto since I habe been a good customer and never had a complain and or issue. ... I purchased an ac for my car. Order number ********. The ac stopped working the month of May but the dealer was not able to diagnose my vehicle until Friday ********* since is a BMW and they only take cars by appointment. The diagnostic is that the A*C compressor is not engaging and needs to be replaced. I tried to get a toll free for Rock auto. Customer service but there is none. I checked the order today and it's dated May ****. The system says that is not longer under warranty ( ** months) however today is not even the month **. I need help with this. I paid ***.** for a brand new part and I do not want to pay for it again. I do not think is fair as it needs to take in consideration the date ****pped and the date insalled plus the time it takes to diagnose the vehicle. I am not coming to you * or * months after warranty I am coming to you on the month **. Please help me getting the warranty. Check my account I always buy from you.
Is still on the ** month and the system is not taking in consideration the mailing time and the installation time that when I purchased the A*C compressor I did not get it the next day. It has only been fee days after the purchase date.
Sending me a new A*C compressor
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Rockauto

Trying to get a human to call me so that I can explain in more details however if that is not positive I would like to get a new A*C compressor sent to me at no charge and I will return the not working one.
Customer service issue
Reported by GetHuman-sradbusa
Jun 1st, 2018 - 2 mons ago
I have an issue with Rockauto too
Fixed
Seen by 28 customers so far
Similar issue to 389 others
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GetHuman-sradbusa started working on this issue
Jun 1st 6:24pm
GetHuman-sradbusa indicated the issue is not fixed yet.
Jun 1st 7:53pm
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Jun 1st 7:57pm
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Jun 1st 7:59pm
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Jun 1st 8:15pm
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Jun 1st 8:21pm
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Jun 2nd 9:15am
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Jun 2nd 9:18am
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Jun 2nd 2:04pm
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Jun 2nd 2:05pm
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Jun 3rd 1:19am
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Jun 4th 7:38pm
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Jun 4th 7:45pm
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Jun 6th 5:03am
GetHuman-sradbusa indicated the issue is not fixed yet.
Jun 7th 2:57am
GetHuman-sradbusa indicated the issue is not fixed yet.
Jun 14th 8:40pm