I returned (*) defective struts, order * ******** as instructed* in the original box. I...

GetHuman658454's Cant find part issue with Rockauto from May 2018

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The issue in GetHuman658454's own words
I returned (*) defective struts, order * ******** as instructed* in the original box. I used one(*) shipping label. can not use two labels for one box. I was only issued one full return for the parts. Going back and fort online about a full return on ********. I sent both struts, I had to pay twice for the labor due to defective struts. I only want a full refund on both parts. a refund was issued for only one part. the fedex gave me a copy of proof of delivery which shows JITU signed for it and there are two entries for the purchase order number (*********)*Someone closed my ticket *********. Open it, please commit to due diligence. I am completely frustrated regarding this order. Please contact the receiving warehouse, pull video if need be. Mistakes happen. no blame. I can not afford to lose $***.** due to error in processing. I absolutely do not have a defective part. id rather have my return! I did not know the shipping label. it was my idea to have it looked into and realize it was a pre-paid label. Please look into this further, contact me by pone, issue me a full refund.
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Rockauto

Cant find part issue
Reported by GetHuman658454
May 5th, 2018 - a yr ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 14460 others
0 customers following this
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Timeline
GetHuman658454 started working on this issue
May 5th, 2018 10:36am
GetHuman658454 indicated the issue is not fixed yet.
May 6th, 2018 11:52am