I ordered coils and spark plugs for my mini cooper. the set of coils are fine but the s...

GetHuman-rogloyla's customer service issue with Rockauto from April 2018

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The issue in GetHuman-rogloyla's own words
I ordered coils and spark plugs for my mini cooper. the set of coils are fine but the spark plugs are USED with carbon buildup on them not even the correct number on the plug that I ordered. If a part is returned is it not inspected for damage or is the correct part that was shipped. they were shipped from different warehouses. I just want the NEW plugs that I ordered. I have ordered from Rockauto several times without a problem. I complained and sent pictures on **** . I was supposed to be notified within one business day so I have waited all day today for a reply haven't heard anything
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Rockauto

Customer service issue
Reported by GetHuman-rogloyla
Apr 28th, 2018 - a yr ago
I have an issue with Rockauto too
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Seen by 7 customers so far
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Timeline
GetHuman-rogloyla started working on this issue
Apr 28th, 2018 2:28am
GetHuman-rogloyla shared this issue with friends on Facebook
Apr 28th, 2018 2:30am
GetHuman-rogloyla indicated the issue is not fixed yet.
Apr 28th, 2018 11:34am
GetHuman-rogloyla indicated the issue is not fixed yet.
Apr 30th, 2018 11:42am
GetHuman-rogloyla indicated the issue is not fixed yet.
Apr 30th, 2018 1:24pm
GetHuman-rogloyla shared this issue with others over email
Apr 30th, 2018 1:26pm
GetHuman-rogloyla confirmed the issue is fixed. Hooray!
May 2nd, 2018 11:21am