I ordered coils and spark plugs for my mini cooper. the set of coils are fine but the s...
GetHuman-rogloyla's customer service issue with Rockauto from April 2018
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The issue in GetHuman-rogloyla's own words
I ordered coils and spark plugs for my mini cooper. the set of coils are fine but the spark plugs are USED with carbon buildup on them not even the correct number on the plug that I ordered. If a part is returned is it not inspected for damage or is the correct part that was shipped. they were shipped from different warehouses. I just want the NEW plugs that I ordered. I have ordered from Rockauto several times without a problem. I complained and sent pictures on **** . I was supposed to be notified within one business day so I have waited all day today for a reply haven't heard anything
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