Return broken part, tried online hit wrong button and now it says my part can’t be retu...

GetHuman-markvanc's customer service issue with Rockauto from April 2018

4 views
 | 
5776 similar
 | 
1 following
Help with my Rockauto issue
First: share to improve GetHuman-markvanc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-markvanc may need:
Description of the part, Make and model of car, and Year of car
GetHuman-markvanc's next move: have a Rockauto rep call.
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-markvanc's own words
Return broken part, tried online hit wrong button and now it says my part can’t be returned, since it wasn’t intended to be used which is ***% not true. Cheap made plastic from tawain is the reason it broke after locking window once and as I opened the latch it snapped!
GetHuman-markvanc did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-markvanc fixed the problem
We are waiting for GetHuman-markvanc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman-markvanc fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-markvanc
Apr 25th, 2018 - 5 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 4 customers so far
Similar issue to 5776 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-markvanc started working on this issue
Apr 25th 7:00pm