Return broken part, tried online hit wrong button and now it says my part can’t be retu...

GetHuman-markvanc's customer service issue with Rockauto from April 2018

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Help with my Rockauto issue
Before contacting them, items GetHuman-markvanc may need:
Description of the part, Make and model of car, and Year of car
GetHuman-markvanc's next move: have a Rockauto rep call.
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The issue and preferred resolution, in GetHuman-markvanc's own words:
Return broken part, tried online hit wrong button and now it says my part can’t be returned, since it wasn’t intended to be used which is ***% not true. Cheap made plastic from tawain is the reason it broke after locking window once and as I opened the latch it snapped!
I trust that Rockauto will make this right and come up with a resolution that is fair.
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Rockauto

Customer service issue
Reported by GetHuman-markvanc
Apr 25th, 2018 - 3 mons ago
I have an issue with Rockauto too
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Seen by 3 customers so far
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GetHuman-markvanc started working on this issue
Apr 25th 7:00pm