Return broken part, tried online hit wrong button and now it says my part can’t be retu...
GetHuman-markvanc's customer service issue with Rockauto from April 2018
Help with my Rockauto issue
First: share to improve GetHuman-markvanc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-markvanc may need:
Description of the part, Make and model of car, and Year of car
GetHuman-markvanc's next move: have a Rockauto rep call.
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-markvanc's own words
Return broken part, tried online hit wrong button and now it says my part can’t be returned, since it wasn’t intended to be used which is ***% not true. Cheap made plastic from tawain is the reason it broke after locking window once and as I opened the latch it snapped!
GetHuman-markvanc did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-markvanc fixed the problem
We are waiting for GetHuman-markvanc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.