Robinhood Customer Service Issues

I have been locked out of my account since March 6, and there seems to be a mix-up with my telephone number on file. Despite providing my social security number, zip code, birthday, and even taking a picture of my license, I stumbled at the 2-step verification where I forgot to update my phone number. When you changed my password which I had reset a month ago, I am now unable to recall it. I feel disappointed by the minimal assistance offered. I reached out through numerous messages, emails, and texts, clearly expressing my struggle with the process you requested. Despite my efforts, it seems like it was not enough for your team. As a person with disabilities, standing to take a picture poses risks due to my condition. I urgently request access to my account. Time is of the essence, and my legal representative is informed about the situation. Please resolve this matter promptly before noon.

Hello, I'm seeking some clarity as a new investor. I recently placed a limit order for approximately $[redacted], but my buying power only reflected around $[redacted] when I tried to deposit the money from my bank account. I noticed that a transfer of $[redacted] was initiated from my bank account, yet only $[redacted] was available in my account. Can you explain why my buying power did not account for the full deposit this time? Additionally, I initiated a few more $[redacted] transfers shortly after. Since I realized those funds wouldn't be reflected in my buying power until the 27th, I decided to cancel the transfers. Will those funds no longer be withdrawn from my bank account? Thank you.

I bought shares of JNUG on 4/22/20 at $7.58 each with the plan to sell them yesterday or today. However, when I tried to sell, Robinhood didn't provide the option to do so and now wants to charge me to transfer to another brokerage. These are ETFs, and if their value drops, I could lose money. It's frustrating that I can buy but not sell, and I'm worried about losing my earnings. Being disabled, the few hundred dollars at stake means a lot to me. I feel distressed and powerless, wondering if this is even legal. It's upsetting to realize that after months of research, I have no control over cashing out my investment.

As a current resident alien from the Bahamas, I am in the process of opening an account with Robinhood. However, I am facing challenges during the identity verification process as I am being asked for a permanent resident card, which I do not possess due to being on a student visa. Despite being a resident for tax purposes, Robinhood's help center specifies that visas may not be acceptable for Bahamian citizens, leaving me confused. I find it puzzling that my friends from the Bahamas were able to open accounts with less documentation and less time spent in the US than I have.

Recently, the base controller's configuration inadvertently changed the public IP address to one located in Cuba. This caused pages to load in Spanish and restricted access to certain sites. We apologize for any inconvenience this has caused. A case was raised but was not resolved as callbacks to the users reporting the issue went to voicemail. The public IP addresses have been updated and the site is being monitored for any additional issues. Our team is diligently working to correct the IP addresses to reflect the correct location and restore normal service at the base. Thank you for bringing this to our attention. We appreciate your patience. If you have any further concerns, please don't hesitate to reach out and provide your case number for reference.

I have encountered restrictions on withdrawing or purchasing stock on Robinhood without any explanation. Despite numerous emails, I've only received automated responses citing COVID as the reason. They have asked for a copy of my ID through the app and email, which I have provided multiple times. The issues began when I tried transferring $[redacted] from PayPal, which PayPal has no record of. I demand access to my funds and any profits I may have earned while under this unjustified restriction. This extended delay in accessing my financial account is unacceptable, even if there are suspicions of fraud. I have been dealing with this since May 12 and have received minimal assistance despite multiple emails sent.

I currently have a hold on my account until the 1st when my funds arrive in my Robinhood account. I sold some shares to cover the balance until the transfer to my bank is complete so that I can start trading again. However, it seems like the money from the sold shares has not been deducted yet. I have a deficit of about $[redacted], even though I have $10,[redacted] invested overall. This situation is confusing to me. Is there a way for me to use the money from the sold shares until the initial $[redacted] clears in Robinhood to resume trading?

As a gold member who prefers not to use margin, I recently changed my linked bank account and updated it in the app. However, the platform continued to charge my old card and applied reversal fees, ultimately dipping into my margin account for over $[redacted]. Despite informing them of the bank account update, the issue persisted, leading to unnecessary charges. Subsequently, I was restricted from making purchases on the app, causing me to miss out on various investment opportunities. It is frustrating that there is no immediate support available within the app, and I have yet to receive a response to my emails from the customer service team. I believe there is a need for live agents who can assist users promptly and efficiently to resolve such issues in real-time.

Good afternoon, I'm Ilya Shustarovich, and I need urgent assistance. My account (RHS) [redacted]36 has been compromised. I made the mistake of sharing my money market account details with my son to help with tax dues after my wife and I faced business losses. I authorized him to withdraw $80,[redacted], but he proceeded to take an additional unauthorized $65,[redacted], leaving my account overdrawn by $1,[redacted]. He has changed the account information to his IP address and email, and now I'm unable to even change the password. I've been unsuccessfully trying to reach him for almost two weeks, and he is not responding to my messages. I need advice on how to handle this situation. Please assist me promptly. You can contact me at [redacted] or [redacted]. Thank you.

For over a month, my Robinhood account held a portfolio worth almost $[redacted], with no outstanding debts. After receiving my tax refund, I decided to add $[redacted]-$[redacted] to my account. Robinhood provided instant access to these funds, indicating they would be withdrawn by July 15th. Despite adding the necessary funds on July 10th before 4 am, Robinhood attempted to charge my card earlier than agreed. This led to my account balance dropping from nearly $[redacted] to $[redacted], with a negative margin of over $[redacted], rendering me unable to make any further investments. Subsequently, they deducted the owed amount, sold most of my stocks, charged $9 for reversal fees, totaling close to $1,[redacted]. My attempts to reach out to their customer service have been futile, with responses only concerning the standard 5-day deposit time frame. The money on my account was crucial as it was intended for purchasing land recently inherited by my girlfriend. I am now at a loss of over $1,[redacted], with no resolution in sight despite multiple pleas for a refund or restoration of my account to its original balance.

Hello, my name is Kandice Z. My account number is [redacted]17, and you can reach me at [redacted] About a month ago, I bought 40 shares of TOPS (Top Ships) split into two transactions of 20 shares each. The transactions were confirmed on July 28th at 9:30 AM. However, despite having the purchase confirmation, these shares do not appear in my portfolio on both the website and the app. I haven't sold them either. I've thoroughly checked, but only some of my shares are visible. Yesterday, my portfolio showed only 1 share of TOPS, and today (August 13) I bought 14 more shares, yet the initial 40 shares are missing. I'm puzzled by their absence and can confirm I paid for them. My bank statements reflect the investment, so I'm unsure why the 40 shares are not reflecting in my portfolio. Please assist in resolving this discrepancy. Thank you. Best regards, Kandice Z.

I have tried contacting multiple times via email with no response. I am looking for a phone number to speak with a representative. My account on Robin Hood is not opening, and I cannot access the login page. I have been trying to reach out for help numerous times without success. I have had the account for over three months without any issues, but now I am facing trouble. I have requested to close my account and withdraw my funds back to my checking account, but I am uncertain whether this process will be completed.

I've been trying to reach out to support for assistance as my account on Robinhood is currently inaccessible, but I haven't had any success. I've been an active trader with them for around a year and have recently increased my trading activity. Suddenly, I couldn't log in to my account using my password. Despite multiple attempts to reset my password, I did not receive any reset emails after several tries. I've reached out to Robinhood on various platforms, but the responses I received were unhelpful and did not resolve the issue. I depend on accessing my funds and have even contacted the Better Business Bureau in hopes of finding a resolution. I usually recommend Robinhood to newcomers in trading, but this experience has been frustrating. My password was secure and unique to Robinhood. I'm unsure why I'm not receiving any support, but I would appreciate any assistance.

When trying to set up Two-Factor Authentication (2FA) on my Robinhood account, I encountered issues. Despite selecting the option to receive a code via text, the code never arrived. I then attempted to use email, but the site indicated that this option was no longer available. In the email received from Robinhood, they emphasized the importance of account security and provided steps to enable 2FA in the app. However, I couldn't find the suggested Account icon, three bars, or Settings options on the login page as described in the instructions. The login page I accessed only showed options for sign up or log in, where I selected text code, but still did not receive it.

When I tried to log in, I was offered Two-Factor Authentication (2FA) and selected the option to receive a code via text. However, I never received the code. I then attempted to receive the code via email, but the Robinhood site indicated that this option was no longer available. Following instructions from an email I received from Robinhood, I tried to enable 2FA by accessing my account settings in the app. However, the log-in page did not have the necessary options for me to do so. Despite changing my username and password and receiving confirmation of the change, I still could not receive the texted code for 2FA. I am reaching out for customer support to help unlock my account or verify the phone number on my profile, listed as [redacted] for Wendy H., as I am currently unable to log in successfully.

I'm uncertain if I provided my mobile number when setting up my new account. I recently got a new computer and I'm having trouble logging into Robinhood. Clicking on "email me a code" shows a message that email is not available for the code, and selecting "text me" doesn't result in receiving a code. This makes me think my mobile number might not be listed. I've tried reaching out through email multiple times over several days but haven't received a response. I'm eager to buy stocks, especially since their prices are increasing steadily. I need to access my account soon. Kindly update my account with my mobile number or enable sending the code via email. If this isn't possible, please close the account and refund the money to the bank account used for the transfer.

I recently discovered that due to my restricted account, I am unable to withdraw money from an ATM or transfer it back for 90 days. This is causing me inconvenience as I need access to my $[redacted]. I am even willing to pay $40 to Robin Hood to resolve this. It seems I overlooked the fine print, but I am eager to resume trading once my probation period ends. Please assist me in resolving this issue. You can reach me at [redacted] Thank you, Timothy H. ([redacted]).

Hello, I received your response to my help request. I understand the need for security and appreciate your assistance. I suspect my account was compromised a few weeks ago despite previous assurances. Could you please guide me on the process to close this account and arrange to have a check sent to me instead? Given the breach, I prefer not to transfer the funds to my bank account at this time. Thank you, [Initials] Case ID: [redacted]1

My username is Shannonn89600. I have written several emails about the issue I am experiencing. I recently purchased a new phone and had my phone number changed. Your platform claims to have sent me a verification code, but I have not received it. Please correct this and update my new number to [redacted]. I am able to access my old phone but not the new one. Please send the verification code via text so I can regain access to my account.

My Robinhood account was compromised in September [redacted]. All my stocks were sold without my permission, and now I'm locked out while the hacker controls it. Despite sending over 50 emails to customer service, I keep receiving the same requests for my phone number, last 4 of my social, and date of birth, which I've provided around 25 times. I just want my funds back, as this situation has been a complete nightmare.