My husband and daughter were scheduled to stay at the Ritz in New Orleans on...

GetHuman-mfreking's customer service issue with Ritz-Carlton from January 2019

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The issue in GetHuman-mfreking's own words
My husband and daughter were scheduled to stay at the Ritz in New Orleans on ******** - ********. On ******** my husband came down with the stomach flu so they had to cancel the trip at the last minute. We were charged for one night because of the late cancellation. They plan on rescheduling the trip in May and were planning on staying at the Ritz. When I called today to see if we could get a credit for a future stay or a refund we were told that the Ritz wouldn't do this. We would like to get a credit for a future stay in May. If we can't a credit we will chose a different hotel.
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Ritz-Carlton

Customer service issue
Reported by GetHuman-mfreking
Jan 16th, 2019 - a mon ago
I have an issue with Ritz-Carlton too
Fixed
Seen by 3 customers so far
Similar issue to 3 others
0 customers following this
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GetHuman-mfreking started working on this issue
Jan 16th 4:55pm
GetHuman-mfreking indicated the issue is not fixed yet.
Jan 16th 4:56pm