GetHuman-luvbeom's customer service issue with Rite Aid from June 2018

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Help with my Rite Aid issue
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The issue in GetHuman-luvbeom's own words
Riteaid denied hubby's pain med today because he didn't PK it up the day it was filled. Can you believe this?? It seems if ones pain meds are filled on a certain date and one doesn't pick it up the same day you are punished by them because they add extra days on for the next month according to when their computer says you picked it up instead of when it was actually due!!!!. Well here's the example....My hubby had a pain med filled last month on the **TH. He wasn't able to Pk it up til the **th, so this month he went to pk it up today the **th when it was due. (they fill every **-** day exactly depending on how many days in a month) they said since he didn't PK it up last month til the **th, even though they filled it the **th. They said Hubby didn't pk it up til the **th .... their computer is WRONG! He would NEVER go those extra days without picking it up. ... So, not only is their computer wrong, they added extra days on this night mare! So NOW they wont give it to him til the **th.!!! If ones meds are filled on a certain day and one can't make it in to pk up their meds til another day, one shouldn't be punished for this. By the time he is "ALLOWED" to pk it up his meds the pain level is increased and will be harder to get under control! Riteaid should refill every ** days ACCORDING TO THE DAY IT WAS FILLED...NOT THE DAY IT WAS PICKED UP!!! Do I expect this complaint to change anything? NO! I've read many complaints from others and Rite-aid did NOTHING!!!.....Also, I order my meds evrey month on line and their site is always screwed up and I have to end up calling in my refills. Their site continually enters in meds I did not clk on, changing the one I actually clk on. to be refilled.
He had already gone without his pain med.
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Rite Aid

Customer service issue
Reported by GetHuman-luvbeom
Jun 26th, 2018 - 2 years ago
Seen by 14 customers so far
Similar issue to 7 others
0 customers following this
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GetHuman-luvbeom started working on this issue
Jun 26th, 2018 12:23am
GetHuman-luvbeom indicated the issue is not fixed yet.
Jun 27th, 2018 9:41pm
GetHuman-luvbeom indicated the issue is not fixed yet.
Jun 29th, 2018 8:17pm
GetHuman-luvbeom indicated the issue is not fixed yet.
Jun 29th, 2018 8:19pm