Dear Riot Support,**I don't really know if I should write in English or French, but I g...

GetHuman-leroyluc's customer service issue with Riot Games from October 2020

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The issue in GetHuman-leroyluc's own words
Dear Riot Support,**I don't really know if I should write in English or French, but I guess i'm gonna write in English and hope I will have a positive answer.**So I just did few games today, everything went smooth, I even almost unlocked honor * (tier *), added some persons that were very friendly and pleasant to play with!*But the latest game, I got flammed really hard by * persons on my team because I wasnt doing really good compared to the other jungle, that's ok.*I talked a bit with the guy who kept flamming me, I said nothing bad, nothing "nasty" or whatever, I mean I knew I had to adopt a passive way when talking with other people especially when they are flamming me to avoid the perma ban. That's what I did, it was fine for me. Then I launched a game, and what I see, I just got perma banned, and when I see the chatbox, it is totally unjustified to me. It shows the chatbox from the last game, but I see * negative attitude, * bad words, nothing. I have invested a lot of time and effort in this game and money, it is a part of me. I've been very hyped for the **** worlds, I couldnt wait, I had a goal in the game aswell.*And suddenly, everything stops, and it was clearly a mistake by the report system.*I'm gonna coppy paste the chat logs of the game where I got permabanned. So you can see it by yourself, and understand the misunderstanding.**I trully apologize.**"Game **Pre-Game*INT INC*MING: ey*INT INC*MING: take magic shield*INT INC*MING: if you have the runes*INT INC*MING: omw boty*In-Game*INT INC*MING: yep*INT INC*MING: b*INT INC*MING: ?*INT INC*MING: what do you mean*INT INC*MING: im on red*INT INC*MING: even if I pinged then came*INT INC*MING: u woulmd have died before xd*INT INC*MING: x*INT INC*MING: xd*INT INC*MING: rep him thx*INT INC*MING: wehn I dont have passive*INT INC*MING: ye sure*INT INC*MING: I deal * dmg*INT INC*MING: yes*INT INC*MING: rep me*INT INC*MING: jung diff*INT INC*MING: idc :)*INT INC*MING: but rengar did nothing bot?*INT INC*MING: but I have to farm a bbbit?*INT INC*MING: go play jungle*INT INC*MING: then*INT INC*MING: go jungle*INT INC*MING: next*INT INC*MING: :)*INT INC*MING: instead of flamming me*INT INC*MING: min **INT INC*MING: rengar invading me for the *nd time*INT INC*MING: I got caught*INT INC*MING: bu rengar*INT INC*MING: bbotlane*INT INC*MING: he*INT INC*MING: invaded*INT INC*MING: me*INT INC*MING: so I*INT INC*MING: couldnt*INT INC*MING: come*INT INC*MING: bot*INT INC*MING: extremely toxic*INT INC*MING: keep going*INT INC*MING: yes*INT INC*MING: my fault*INT INC*MING: keep flamming me*INT INC*MING: keep going*INT INC*MING: ur doing the right thing*INT INC*MING: report lulu extremely toxic, I havent said a word she started flamming since min **INT INC*MING: ur perma fllammuing me*INT INC*MING: u says*INT INC*MING: u said*INT INC*MING: go next*INT INC*MING: etc*INT INC*MING: yes*INT INC*MING: keep flamming me*INT INC*MING: I really hope*INT INC*MING: this Lulu gets a perma*INT INC*MING: imagine*INT INC*MING: if she didnt flamed*INT INC*MING: would have been more focused*INT INC*MING: not even a shield*INT INC*MING: trully inting me*INT INC*MING: rep her pls xd*INT INC*MING: never seen such a toxic player in a while*INT INC*MING: hope riot will catch her*INT INC*MING: x* her pls*INT INC*MING: seriously :)*INT INC*MING: im not kidding*INT INC*MING: make her perma banned*INT INC*MING: gg*INT INC*MING: b*INT INC*MING: gg*Post-Game*INT INC*MING: sure*INT INC*MING: thats demoralizing*INT INC*MING: getting perma flamed min **INT INC*MING: isnt rlly cool*INT INC*MING: she didnt even considered that rengar*INT INC*MING: was smurfing*INT INC*MING: yes*INT INC*MING: but seriously I hope she gets a perma*INT INC*MING: one of the worst experience I had in a long time*INT INC*MING: alright cya"**Just a quick note,**"yes*INT INC*MING: rep me*INT INC*MING: jung diff*INT INC*MING: idc :)*INT INC*MING: but rengar did nothing bot?*INT INC*MING: but I have to farm a bbbit?*INT INC*MING: go play jungle*INT INC*MING: then*INT INC*MING: go jungle*INT INC*MING: next**I was just repeating the word they told me which was "jungle diff report him", and then I said go jungle next game because it's easy to flame when you are not playing the role.*Also could you take in consideration that this Lulu player reported me, but she got reported by the entire enemy team, and my team plus me, so that is * reports. How can she be heard instead of me ? I said in-game in all chat "make her perma banned", because you can't believe how hard it was for me to play the game, she literally ruined my entire experience, it was a nightmare, I just told the truth, she deserved it. Nobody complained about it, I have never seen such a toxic player.*The blitzbot detected the words "perma ban" I guess that's why I got banned, but you have to put those words in a certain context... Remember that I changed my mind after my ** days ban, I came closer to the honor checkpoint * in * weeks. Please, I did not deserved this permaban. I just told what was the truth, I lived a nightmare, this Lulu needed a sanction really hard. I didnt even flamed...**Please for the god of love, I love this game, and sometimes I feel like it is unfair.***Please.**I wish you a good night. Hope you'll understand my situation and the discrimination.**Lucien

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Riot Games

Customer service issue
Reported by GetHuman-leroyluc
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 1125 others
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GetHuman-leroyluc started working on this issue
Oct 1st, 2020 7:42pm

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