Hello,**sorry for interrupting you in this matter, but is seriously don*t have anywhere...

GetHuman-neperil's customer service issue with Riot Games from June 2020

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The issue in GetHuman-neperil's own words
Hello,**sorry for interrupting you in this matter, but is seriously don*t have anywhere else to refer. I tried to resolve this matter with CZ League of Legends support, but it is hopeless, so I trust in here I can find some solution (when every ticket ends on the same desk fo the same person until now, i don*t wanna CZ support to be involed in this anymore). It is obvious I got banned, perma banned to be precise (account Scarlet Vampyr * EUNE). Yes, I know, many people tell you their stories, but this one will be a little different. I got a ** days ban - no problem, fair deal. But then it ended and I played * games only. The first one we won, clean. The second one we lost and it was kinda tense on all sides. And for that one game (one) I got perma. I would not say a word, if there were some bad, homophobic or threateniong words, but there is nothing. It was tense, yes, not civilised conversation of the year, but nothing above normal flamy game. U can say "but u said u will go afk". Yes, I said that, bud didn*t. Yes, I wanted to surrender, because the game was obviously lost (all drakes gone, all enemies fed, better teamcomp, base almost open,...). But I still played and fight, no trolling, no inting, just everyone was pissed, happens. This hould not be the reason for punishment escalation. Not this.**Of course I took this matter to support. On first try they told me, this one game was not ban worthy, but I deserve it. Like what please? Later they respond, that the reason is:**I was toxic in * other games*For those I already got punished and one of them was like * months old.**I argued with someone via personal messages*I don*t even know with who, how and when, but after my punishment I didn*t even open the private message for anyone. And if it was like x months old, I was already punished. Not to mention, by official Riot Lyte statement, personal messages are players own responsibility and also by official Twitter Riot statement they are not archived, so "someone said" is not a proof of anything. Yes, historically I argued with some people, but under private circumstances and because they add me.**When I pointed this out, they again changed their view and told me, this was not the reason and ban will remain. Not to mention, that I had a previous "conflict" with CZ support on a base, that I reported someone really toxic in-game (death threaths, health threats, family matters,...), I even got screenshots and they refuse to punish him, because "its not my business is he gets punished". Which suggests, he was known to somebody, so can not be touched and because I insisted for some time to hear a reason, they need to "punish me". If I will be toxic (like really) and get ban, no problem, fair deal. But get banned on vendetta from some support or against the global rules is something, I don*t wanna let happened. Yes, I*m kinda hot headed and Im trying to eliminate it, but get laughed by support with "lol, banned because I can" is deffinitely not helping. So i seriously believe this ban should be lifted, because it is not consistent with the rules.***Best regards and have a fine day

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Riot Games

Customer service issue
Reported by GetHuman-neperil
Jun 10th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 949 others
0 customers following this


GetHuman-neperil started working on this issue
Jun 10th, 2020 9:36am

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