Ring Pro Doorbell sound garbled, lots of background noise

GetHuman1965353's customer service issue with Ring Doorbells from January 2019

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The issue in GetHuman1965353's own words
I want to use the product as it is described. ... First-time Ring Pro Doorbell user...*ring pro doorbell sound is awful... Ring Pro Doorbell sound garbled, lots of background noise in a very quiet neighborhood... Is my product defective? Does the firmware need to be updated?
Sound is unusable.
Please advise me on how to resolve this sound issue.
I am a First Time Ring Pro Doorbell customer.
I haven't returned it yet.
I have an issue with Ring Doorbells too
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Ring Doorbells

Ring Pro Doorbell
Customer service issue
Reported by GetHuman1965353
Jan 14th, 2019 - 9 mons ago
I have an issue with Ring Doorbells too
Not resolved
Seen by 15 customers so far
Similar issue to 331 others
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Timeline
GetHuman1965353 started working on this issue
Jan 14th 10:22pm