I have a Ricoh Aficio MP ****. My scanner has stopped working (printing and copying fi...

GetHuman1060444's customer service issue with Ricoh from August 2018

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The issue in GetHuman1060444's own words
I have a Ricoh Aficio MP ****. My scanner has stopped working (printing and copying fine) and the software engineers at AVG Premium Technical Support say that I have to contact you to ask if it is impossible to scan from a PC with a Windows ** Operating System to a Ricoh Aficio MP ****. I have been struggling without the scanner since ** January ****. It worked fine the day before then suddenly came up 'error'. I have had Ricoh distributers out to look at it and they said I needed a software engineer and he says I need information from you!. The serial number is M**********. H Richmond
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Ricoh

Customer service issue
Reported by GetHuman1060444
Aug 31st, 2018 - 10 mons ago
I have an issue with Ricoh too
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Seen by 2 customers so far
Similar issue to 24 others
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GetHuman1060444 started working on this issue
Aug 31st, 2018 4:04pm