We purchased our new home in January and the rheems hot water heater was installed by t...

GetHuman-ecoyne's customer service issue with Rheem Heating & Cooling from March 2021

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The issue in GetHuman-ecoyne's own words
We purchased our new home in January and the rheems hot water heater was installed by the previous owner as part of our closing. When we went to use the water heater we thought there might be a leak in the brand new water heater. Our plumber came out put all detailing necessary to make everything totally up to code. We mentioned at that point we thought the water heater seemed to have a leak. The plumber was not ***% sure at the time whether it did or did not and asked us to keep an eye on it for the next few days and let them know if all was okay. It was leaking badly and they checked with you and replaced and reinstalled the water heater. It works perfectly now. *We had to pay for a reinstallation with my regular plumbing service...integrated plumbing. They reduced the bill but, we still had to pay $***.** to have it reinstalled. Now we had to pay to have the water heater reinstalled and think you are responsible for the cost of this reinstallation. Please send us a reimbursement check for $***.** for reinstallation of the damaged rheen water heater.

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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman-ecoyne
Mar 14th, 2021 - 5 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 202 others
0 customers following this

Timeline

GetHuman-ecoyne started working on this issue
Mar 14th 11:13pm

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