I bought a Performance Platinum Hybrid water heater earlier this year and I'm wondering...

GetHuman3894020's customer service issue with Rheem Heating & Cooling from November 2019

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The issue in GetHuman3894020's own words
I bought a Performance Platinum Hybrid water heater earlier this year and I'm wondering what mode I should use to get the best use from it during the colder weather.*I live in eastern PA and the unit is situated in a *' x *' closet with a vented door. When we use the heat pump mode the air in the closet gets very cold and it seems counterproductive to me to be drawing air that had to be heated to warm the water. Is the electric mode the one I should use when the air in the house is being heated (by a separate heat pump)?

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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman3894020
Nov 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 894 others
0 customers following this

Timeline

GetHuman3894020 started working on this issue
Nov 6th, 2019 2:50pm
GetHuman3894020 indicated the issue is not fixed yet.
Nov 7th, 2019 3:11pm
GetHuman3894020 indicated the issue is not fixed yet.
Nov 13th, 2019 9:33pm