Moved into new house *******. Have Rheem RRRL-C ** seer Prestige Series gas electric he...

GetHuman3371297's customer service issue with Rheem Heating & Cooling from August 2019

Help with my Rheem Heating & Cooling issue
The issue in GetHuman3371297's own words
Moved into new house *******. Have Rheem RRRL-C ** seer Prestige Series gas electric heating cooling unit. We have been told by a Rheem servicer that because the builder never registered our unit we do not have the ** year warranty. This seems highly unfair to the home owner who has no control over what the builder does or does not do. Our Rheem model * is RRRL-C***JK**EBVA, serial * is *T****ADBAF*********. Our servicer, Williamsburg Heating & Air Conditioning has sold Rheem units for ** years and has said there is nothing he can do. The current repair is for a blower motor and the cost is $***. We are both over ** years of age and a repair of this magnitude is difficult to cover. We appreciate any consideration.

GetHuman3371297 did not yet indicate what Rheem Heating & Cooling should do to make this right.

How GetHuman3371297 fixed the problem
Fortunately, our Rheem unit was in the Prestige series which does automatically includes a ** year PARTS ONLY warranty. Our contractor was able to verify this by giving the serial * to Rheem Customer Service Dep.
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman3371297
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3371297 shared how to fix
Seen by 22 customers so far
Similar issue to 775 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Phone number
Last 4 digits of SSN

Timeline

GetHuman3371297 started working on this issue
Aug 5th, 2019 2:45pm
GetHuman3371297 confirmed the issue is fixed. Hooray!
Aug 6th, 2019 5:47pm

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