My unit is under warranty and my Condenser line is Weathered from the sun and in leaki...

GetHuman-lepardre's customer service issue with Rheem Heating & Cooling from January 2019

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My unit is under warranty and my Condenser line is Weathered from the sun and in leaking, and is ruining my roof. The technicians that I have over says it’s supposed to do that! It’s supposed to come off the unit. I understand that! But it’s not going into the pipe that is designed for to run inside there. It’s dripping everywhere! I have pictures to show. I have already replaced the part of the roof where it drains because it was spongy. Can you please help me???
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman-lepardre
Jan 15th, 2019 - 9 mons ago
I have an issue with Rheem Heating & Cooling too
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GetHuman-lepardre started working on this issue
Jan 15th 7:38pm
GetHuman-lepardre confirmed the issue is fixed. Hooray!
Jan 15th 7:39pm