I have an RUUD RFIT*** MT air handler and a RUUD RP**** Heat*Pump. They are one year o...

GetHuman-jslurie's customer service issue with Rheem Heating & Cooling from December 2018

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The issue in GetHuman-jslurie's own words
Heat my house ... I have an RUUD RFIT*** MT air handler and a RUUD RP**** Heat*Pump. They are one year old and have never worked well in the winter when temperature drops to **-** degrees. It can take up to * hour to heat my ****sq ft condo from ** yo ** degrees. Meanwhile my neighbor has the same unit with much more windows and goes from **-** in ** minutes. My support service has failed me. Please Help.
This was especially frustrating because the installer Charlotte Mechanical told me the heat pump was firing (not true it is) and that my warranty is up so I am out of luck
Help me solve the issue with reliable support in Durham, NC
* year
Charlotte Mechanical but as I said, the emergency heat came on when they were here so they came to the wrong conclusion. I have months of records of the stage * heat coming on and only occaisionally emergency heat. but unfortunately when the technican came by for those ** mins...
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Rheem Heating & Cooling

Theat Pump
Customer service issue
Reported by GetHuman-jslurie
Dec 10th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 363 others
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GetHuman-jslurie started working on this issue
Dec 10th, 2018 10:26pm