Before contacting them, items GetHuman1371972 may need:
Name on account, Account number, Billing address, Phone number, and Last 4 digits of SSN
The issue in GetHuman1371972's own words
I have a Ruud silhouette ii model number UGPH-**EAMGR furnace with an ignition issue. unit cycles properly, blower comes on, pressure switch closes, gas valve opens but no spark for the ignitor. checked post on IFC board for the ignitor with a wire to ground and got a single spark out of it during the ignition cycle. assumed it was the ignitor and replaced it, no luck. Is a single spark sufficient from the board to ignite or could this be the result of a bad ground, or is the board bad? Also, during the startup cycle, i manually lit the furnace and everything worked fine. My board is a model number **-*****-**.
GetHuman1371972 did not yet indicate what Rheem Heating & Cooling should do to make this right.
I have an issue with Rheem Heating & Cooling too
How GetHuman1371972 fixed the problem
We are waiting for GetHuman1371972 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.