I have a Ruud silhouette ii model number UGPH-**EAMGR furnace with an ignition issue. u...

GetHuman1371972's customer service issue with Rheem Heating & Cooling from October 2018

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The issue in GetHuman1371972's own words
I have a Ruud silhouette ii model number UGPH-**EAMGR furnace with an ignition issue. unit cycles properly, blower comes on, pressure switch closes, gas valve opens but no spark for the ignitor. checked post on IFC board for the ignitor with a wire to ground and got a single spark out of it during the ignition cycle. assumed it was the ignitor and replaced it, no luck. Is a single spark sufficient from the board to ignite or could this be the result of a bad ground, or is the board bad? Also, during the startup cycle, i manually lit the furnace and everything worked fine. My board is a model number **-*****-**.
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman1371972
Oct 18th, 2018 - a mon ago
I have an issue with Rheem Heating & Cooling too
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GetHuman1371972 started working on this issue
Oct 18th 9:06pm