Dear support person,**We had the water heater * years ago, and recently we have a water...

GetHuman-nam_pham's customer service issue with Rheem Heating & Cooling from August 2018

Help with my Rheem Heating & Cooling issue
The issue in GetHuman-nam_pham's own words
Dear support person,**We had the water heater * years ago, and recently we have a water bill problem with the city and they shut the water off for awhile. We have straighten out with them and ready to turn on the water heater, but the pilot would lit. A technician suggests to replace with new control valve because the gas does not pass through when we depress the button. I hope the unit is still under warranty. Please let me know what the warranty can cover and any help from Rheem. Thank you*Nam Pham**Mfg date: **FEB*****S*N: Q**********Model: XG**T**EC**U*
GetHuman-nam_pham did not yet indicate what Rheem Heating & Cooling should do to make this right.
I have an issue with Rheem Heating & Cooling too
How GetHuman-nam_pham fixed the problem
I was able to contact Rheem and they send a replacement part. Thank you
Please help with my Rheem Heating & Cooling issue
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman-nam_pham
Aug 24th, 2018 - 4 mons ago
I have an issue with Rheem Heating & Cooling too
Fixed
GetHuman-nam_pham shared how to fix
Seen by 5 customers so far
Similar issue to 173 others
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Timeline
GetHuman-nam_pham started working on this issue
Aug 24th 6:56pm
GetHuman-nam_pham confirmed the issue is fixed. Hooray!
Aug 24th 9:29pm