Rheem should stop using Mazzella Mechanical in Boca Raton for selling & installing thei...

GetHuman1028448's customer service issue with Rheem Heating & Cooling from August 2018

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The issue in GetHuman1028448's own words
Rheem should stop using Mazzella Mechanical in Boca Raton for selling & installing their AC units. FOllowing is my experience:**Run as fast as you can! We had the misfortune to use Mazzella Mechanical to install a brand new * ton ** seer AC unit in our house. He charged $*k* and complained he only made **% profit.**It gets worse: The unit he sold and installed was ** months old and not current stock. During the first * years the unit stopped working (circuit board issues) on average every *-* weeks during the summer. The company owner refused to come & service so we had to use other companies for service. The cooling unit was leaking so we had to refill the gas every * months and then had to pay over $*** to replace the cooling unit plus labor thru another AC repair person. He refused to replace the cooling unit or the circuit board evening knowing they were bad and failing.**Recommendation: DO not use this company nor the owner for any AC work.*Service - NO Stars*Reliability - NO stars*Price - Over charged and no rebate (RUDD*RHEM ** seer unit)*Mechanical - so far circuit board replaced, cooling unit replaced due to leaks, refilled * times, not reliable*Attitude: Poor - complains a lot**Mazzella Mechanical was so embarrassed by the poor quality that they never claimed this job under their list of work completed.

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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman1028448
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 171 others
0 customers following this


GetHuman1028448 started working on this issue
Aug 23rd, 2018 6:32pm

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