I had a new rheem ac unit installation the **th of this month and it is not cooling en...

GetHuman-joseroca's customer service issue with Rheem Heating & Cooling from June 2018

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The issue in GetHuman-joseroca's own words
I had a new rheem ac unit installation the **th of this month and it is not cooling enough, on a day where is ** degrees outside and the thermostat is set at ** degrees, it will not drop below ** degrees. It keeps running without stopping. It is the same size unit as the old one, which is a * and a half ton. Any suggestions or answers would be appeciated.
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman-joseroca
Jun 1st, 2018 - 5 mons ago
I have an issue with Rheem Heating & Cooling too
Fixed
Seen by 20 customers so far
Similar issue to 68 others
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Timeline
GetHuman-joseroca started working on this issue
Jun 1st 4:34pm
GetHuman-joseroca indicated the issue is not fixed yet.
Jun 2nd 12:40am
GetHuman-joseroca indicated the issue is not fixed yet.
Jun 3rd 4:18am