I tried to access my Napster account, but the message on my account states no subscript...

GetHuman-babiebur's customer service issue with Rhapsody.com from November 2018

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The issue in GetHuman-babiebur's own words
I tried to access my Napster account, but the message on my account states no subscription. However, Napster has taken $*.** from my bank account on November **, ****. The username is *****@***.com. I am also noticing the a different profile name. I want his account canceled. I tried previously to cancel the subscription to no avail. Quite honestly, I would appreciate your refunding the $*.** since it has been difficult contacting you and this is the only way of communicating with you.*If I do not hear from you within a reasonable time period, I will be contacting my banking institution. *Thank you in advance.**Hillary Richardson
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Rhapsody.com

Customer service issue
Reported by GetHuman-babiebur
Nov 28th, 2018 - 9 mons ago
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GetHuman-babiebur started working on this issue
Nov 28th, 2018 7:26pm