I signed up for a ** month retro fitness membership in July of ****. However* I went aw...

GetHuman1679379's customer service issue with Retro Fitness from December 2018

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The issue in GetHuman1679379's own words
I signed up for a ** month retro fitness membership in July of ****. However* I went away for college and was never able to use my membership. I called my local club to cancel my membership in which they told me that I had to come in to cancel it. Unfortunately, being that I was away at school I was unable to go in and asked them to freeze it for * months in May in which they did and the guy said I would still have to repay the remaining * months that were frozen in August, September, and October then my ** month membership should’ve been up and I did not want to renew it. However, they have still been charging my account for the months of October, November and now I just got charged the annual fee of $**. Therefore, they have taken $** from my account when I never chose to renew my membership. How do I get my money back?
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Retro Fitness

Customer service issue
Reported by GetHuman1679379
Dec 3rd, 2018 - 2 mons ago
I have an issue with Retro Fitness too
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Seen by 3 customers so far
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Timeline
GetHuman1679379 started working on this issue
Dec 3rd, 2018 3:40pm