My recycling has been overlooked multiple times for months. I constantly have to call...

GetHuman-jrjt's customer service issue with Republic Services, Inc. from November 2018

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The issue in GetHuman-jrjt's own words
My recycling has been overlooked multiple times for months. I constantly have to call to schedule them to come. My recycling is full and when I discovered that they were coming on Friday because of Thanksgiving, I called ahead of time to remind them to come because my kitchen was piling up with recycling. They didn't come. When I called to tell them at *pm, the representative told me that it was too late to send someone, that I would have to wait til Monday, and then when I asked to speak to a supervisor, she said that non were available because of the holidays. I was really angry. The rep acted like it was a joke. When I asked how they could have no supervisor there, she said it was a holiday and I said it's my holiday and i have recycling all over my kitchen. She then proceeded to tell me that it was her holiday too. She was disrespectful and rude and jovial during the conversation. I told her I didn't care if it was her **** holiday ( I was going to say that there were supposed to be people in authority there to handle my problem), but she said she was hanging up because I was swearing and even that she acted like was a joke. This rep, DeAshie or something was 'a joke'. I have had numerous problems with your services in the years I've had it and the only thing that made me keep it was that at the very least you customer service people were nice when I was upset at the lack in consistency for what I'm paying for. I am done. I will be replacing your services. I pay to get my garbage and recycling picked up and the recycling never comes without prompting. I sure as heck don't pay to be disrespected when I'm complaining about your company's inability to deliver services that you got paid for.
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Republic Services, Inc.

Customer service issue
Reported by GetHuman-jrjt
Nov 23rd, 2018 - 10 mons ago
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Seen by 6 customers so far
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GetHuman-jrjt started working on this issue
Nov 23rd, 2018 10:47pm