Trash cans removed in error

GetHuman-jsusbi's customer service issue with Republic Services, Inc. from October 2018

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The issue in GetHuman-jsusbi's own words
We are sending this to express our concerns with a mishap that took place yesterday **-**-**. Apparently, the container department removed our waste and recycle trash cans from the end of our driveway by mistake. When I noticed that they were gone and reviewed our surveillance footage to determine who took them, we contacted Customer Support. We spoke with Valerie and she was unable to tell us what happened. She indicated that she would put in a request to the container dept (Service Request ******) We did not receive a phone call or email regarding the status by end of day yesterday, so I called this morning and spoke with Nettie. She indicated that they were scheduled for re-delivery. When asked do they know what happened, she stated it could've been that another account was cancelled and the addresses got mixed up and so they collected the ones from the wrong location. **While we understand that mistakes happen, this should be a learning and training situation for the truck driver to make sure that he or she is removing trash cans from the correct address before they simply place them in the truck. This was a situation that we should not have had to endure. *Sincerely, Mr and Mrs Henderson
While we understand that mistakes happen, this should be a learning and training situation for the truck driver to make sure that he or she is removing trash cans from the correct address before they simply place them in the truck. This was a situation that we should not have had to endure.
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Republic Services, Inc.

Customer service issue
Reported by GetHuman-jsusbi
Oct 17th, 2018 - a mon ago
I have an issue with Republic Services, Inc. too
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Seen by 3 customers so far
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GetHuman-jsusbi started working on this issue
Oct 17th 2:00pm