* weeks ago, we set out * bags of trash, all of which were black bagged and then blue b...
GetHuman777729's customer service issue with Republic Services, Inc. from June 2018
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* weeks ago, we set out * bags of trash, all of which were black bagged and then blue bagged and securely tied shut. * bags were left behind! Then the following week another bag left behind and torn open! That bag was then black bagged again without removing the previous bags and then blue bagged again and tied shut. Last week, I watched from my bedroom window as the trash man squatted down and once again tore through all * bags of which we are charged $*.** each plus the black bags and once again, left it behind.*Today, the trash truck pulls up, the trash man squats down and starts ripping upon the bags yet again!!! I go outside to confront him and am rudely informed that he isn't allowed to take yard waste, none of which any of that is!!! We have cats and guinea pigs, we use cat litter and wood shavings to bed down the guinea pigs. Yard waste equals leaves, tree branches, weeds...none of which were in the bag!!!! We have a wagon for yard waste and we haul it to the proper facility when we actually have time for that kind of work, which as of this year, has not happened yet! I was then rudely informed that he would just leave my trash sit next week and not pick any of it up! Excuse me, but I pay for your services weekly! If there are branches, leaves sticking through a bag, then I completely understand it not being picked up but blatantly tearing open bags to see what's inside is not acceptable, especially after I have paid $*.** extra for the bag and if mybags are going to be torn open, then so should everyone else's in the city!!! And if my trash isn't going to be picked up because Brad or Bradly wants to act unprofessional, then I should not get charged for trash pickup!*Also, the handling of our trash cans is careless and they are constantly being broken and have to be replaced! This gets expensive after awhile.**Sincerely*a very upset customer**Penny Smith**** N Madriver*Bellefontaine, Ohio *****
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