I booked a car for my mom twice with rentalcars and the first was booked on the wrong d...

GetHuman5478686's Dispute a Charge issue with Rentalcars.com from November 2020

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5478686's own words
I booked a car for my mom twice with rentalcars and the first was booked on the wrong date and the second wasn’t able to be rented by my mom due to a balance issue on her credit card, but I paid In advance for her insurance both time and unfortunately wasn’t able to use the credit towards the car that was rented, I’m asking for a refund for both times I was charged for insurance, I paid because my mom had a family emergency, her Brother is dying from brain cancer and only has weeks to live so I paid for her trip but I am not financially wealthy and would truly appreciate a refund, the first was with my husbands card (Anthony Garcia) the second was with my card (Brandi Samson) I booked the car under my moms name (Victoria Samson and it was to be picked up @ Columbus international airport in Ohio, the first rentals reference number is (*********) the second rentals reference number is (*********) you can contact me at ************

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How Do I Change the Pickup Location from Rentalcars.com?How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Dispute a Charge issue
Reported by GetHuman5478686
Nov 20th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 615 others
0 customers following this


GetHuman5478686 started working on this issue
Nov 20th, 2020 4:07am