Rentalcars.com Customer Service Issues

I attempted to book a car on Rentalcars.com on July 6, [redacted], from Port Elizabeth to Cape Town with the booking number [redacted]16. Although I tried to pay with my debit card, [redacted] Indian Rupees got deducted, but the car booking confirmation stated the transaction failed. I never received confirmation of the car booking or used it. Please contact me at [redacted] for more information about the transaction. I can provide additional screenshots and details for the refund promptly. Thank you.

Hello, I wanted to share an issue I had with my recent bookings. Initially, I had to cancel booking number [redacted]94 due to payment difficulties but then rebooked another car with you, referenced as #[redacted]50 through rentalcars. Surprisingly, I was charged $80 even though it was just a cancellation and rebooking process. Can I please request a refund for this charge? I have always been satisfied with rentalcars' service, so I hope we can resolve this smoothly. Thank you.

On December 11, [redacted], I booked a car rental from IAH through rentalcars.com, with reference number [redacted][redacted][redacted]. Despite ordering Collision insurance, the Hertz Agent at IAH claimed she couldn't locate my rental agreement and insisted I purchase their collision insurance for USD 33, threatening not to permit me to leave the lot without it. Consequently, both Hertz and Rentalcars.com charged me for insurance for the same vehicle on the same day. I am seeking a refund from rentalcars.com for the duplicated insurance coverage. Hertz provided me with rental agreement number [redacted]46, and they directed me to reach out to rentalcars.com for resolution.

Hello, I hope you are doing well. I recently reserved a car with Rental Cars as an 18-year-old. When booking, the website indicated that a debit or credit card could be used. However, after completing the booking, it stated that the driver must use their own credit card, which I do not possess. The car company was unable to assist me due to this requirement. I am attempting to cancel my reservation, but the cancellation fee is nearly the same as the booking price, which seems unreasonable. I am essentially paying the same amount to cancel as I would to rent the car. Your prompt assistance would be greatly appreciated. Thank you.

Subject: Request for Refund of Car Hire Fees Due to Booking Issue Dear RentalCars.com, I am writing to bring to your attention an incident that occurred on 19th December [redacted] regarding my car hire reservation made on 29th November [redacted] with reference number [redacted]26. Upon my arrival at Faro Airport, I encountered an issue with the car hire company Turisprime regarding the visibility of the last 3 digits on the back of my credit card. Despite the digits being slightly faded, as common with regular use, I was denied the rental car I had prepaid €[redacted].56 for online. This unexpected turn of events caused inconvenience and disappointment for my family during the holiday season. I respectfully request a prompt refund of the full amount paid within 10 days to address this matter satisfactorily. Thank you for addressing this issue promptly. Sincerely, Ivan Villanueva

Regarding booking with Reference Number [redacted] [redacted] [redacted] that was made through rentalcars.com in October [redacted] with Europcar, I would like to share my experience. Following the instructions on the rentalcars.com voucher and Europcar's terms and conditions, I encountered an issue upon arrival at Europcar. Despite having purchased third-party liability insurance through rentalcars.com, Europcar insisted on charging me for the same coverage. I provided them with all the required documentation from my MasterCard's Insurance company, as advised, but Europcar was unwilling to accept it for Costa Rica. They demanded $[redacted] USD for insurance to release the car, far exceeding my initial expectations. This unexpected cost left me feeling frustrated and overcharged. I believe there should be better coordination between rentalcars.com and the car rental companies to avoid such discrepancies in the future. I am seeking a full refund of the additional charges levied by Europcar. Thank you. - B.R.

I have received conflicting information regarding my car rental. Initially, I received a confirmation email with the booking reference number: [redacted]46. However, I then received an email stating that the payment was unsuccessful. I attempted to use a different credit card, but the website couldn't verify it. Subsequently, I received an email informing me to review reservation [redacted]32. I am unsure of which reservation is correct and if any payment is required. Despite multiple attempts, I couldn't confirm if the payment was successful while entering my payment details.

We reached out via the Booking.com system previously but have not received a response. Yesterday at Fuerteventura airport, we encountered a significant problem with the Avis rent-a-car service regarding a reservation made through you. The contract number is [redacted]. While the car was reserved as requested, including a tablet with GPS, the issue arose when we were asked to pay an additional 24.50 eur at the Avis desk for the tablet. Despite having paid the full rental bill of [redacted].24 eur on 1.1.[redacted], they demanded an increased amount of [redacted].29 eur. Please address this matter promptly with Avis to allow us to collect the Berling car at no extra cost, ideally by Monday afternoon, and consider refunding part of the cost for the alternative car rental under contract no. [redacted]. Regards, B.S.

Good afternoon, My name is Melani Ohlson, and I reside in Cape Town, South Africa. I rented a vehicle through Rentalcars with the destination being Mthatha, Eastern Cape, South Africa. On October 17, [redacted], an amount of R2243 was deducted as a deposit, followed by an unauthorized deduction of R2530.23 on November 30, [redacted]. I am uncertain about the purpose of the latter deduction. Rentalcars did not provide me with a reservation number, so I had to contact Budget Car Rentals in Mthatha directly to obtain one. Upon questioning Budget Car Hire about the unauthorized deduction, they were unaware of the R2530.23 deducted from my account. Consequently, I had to pay an additional R2282.36 for the car hire at Mthatha airport. I am frustrated by the unauthorized deduction, and I urge for a prompt investigation into this matter. My account's reference number is [redacted]00.

I bought car insurance online when renting a car. At the rental desk, I was told the insurance I purchased was not enough to meet legal requirements. Despite showing the contract, the agent insisted on selling me extra insurance for third-party coverage. I was pressured to buy it, or else I couldn't rent the car. I was charged $[redacted].73 pesos on my credit card. When returning the car, another agent acknowledged the issue and advised me to contact customer service for a refund. I am seeking reimbursement for the unnecessary insurance charges.

Regarding my recent rental at Nissan Car Rental, I wanted to provide details of my situation. Unfortunately, my flight was canceled due to weather conditions, and I have an email as proof. Despite canceling the insurance coverage for the car and receiving confirmation, I called the Nissan Car Rental at Haneda Airport in Tokyo. They assured me the car reservation was canceled, and I have records of all phone conversations. I have also reached out to my credit card company, although no charges have been made yet. I will be landing in 48 hours and plan to obtain a confirmation of the cancellation from the Nissan counter. I insist on not being charged for a service I did not use, as I promptly took action upon learning of the flight cancellation. Also, I am aware of the increasing cases of coronavirus in Japan. It's essential to note that my reservation was made in Canada, not in Tokyo, so the relevant time zone should reflect Canada, not Japan.

Subject: Clarification Needed on Rentalcover Insurance Policy for Car Rental at Bari Airport Hello, I am seeking confirmation regarding our Rentalcover insurance policy for a car rental at Bari Airport (BRI) in Italy from April 8 to 14, [redacted]. To ensure clarity, I previously canceled policy D498-ZLWD-INS, which was associated with a car rental on Booking.com. I wish to confirm that we now only have one Rentalcover insurance policy, BLTO-2HZT-INS, linked to car reservation #[redacted]14 for our upcoming trip. The booking is likely registered under my husband's name, Robert Stern, who is the primary driver. I have used my email address for communication purposes during this trip planning in honor of his 70th birthday celebration. Please inform me if any additional details are required to verify that we hold a single policy and reservation. Thank you for your assistance. Nancy H.

Hello, I have a reservation for a car hire from Stansted airport from the 13th of March to the 16th of March under the name of Adrian Willsher. However, I cannot locate the reservation details. There might have been an issue with the email address entered; it could be either [redacted] or [redacted] I booked a small car, a Fiat [redacted], on the 20th of January this year. Thank you for your assistance. Warm regards, Karina Brochmann

Regarding booking number [redacted] [redacted] [redacted] for a car hire from 1800hrs on the 9th of February to 1600hrs on the 23rd of February [redacted], I encountered an issue due to a flight delay beyond my control. Despite promptly attempting to adhere to the original schedule, my reservation was unexpectedly invalidated upon my late arrival at Tenerife South Airport. After being advised to create a new contract with Rentalcars.com, which I reluctantly agreed to before realizing the vehicle would be delayed, I decided to cancel the new contract and opted to rent directly from InterRent as they had an immediate availability per the airport handling agents' recommendation. I am seeking a refund for the cancellation fee charged to my account, as I believe I should not have been compelled to cancel the initial contract with Rentalcars.com, especially since the vehicle was exclusively designated to me for the entire 14-day period. Regards, JB Roberts.

I prepaid for my car rental but was charged again by Europcar, adding insurance for an extra day. Dealing with this has been a nightmare. After numerous calls and visits to Europcar, we were promised a credit on our card. We tried to return the car a day early but the office was closing. When we returned the car, they refunded the extra charge but deducted £55 for the different drop-off location. Unable to contact Rentalcars, this is my only means of reaching out. I expect a refund of the prepaid amount, minus one day's fee. This situation ruined our vacation. Europcar failed to see our prepayment on their system. Please investigate and you will see we returned the car on Monday. We only used it for a short trip. The GPS didn't even work. Thank you - P. Christodoulides

Hello, I am seeking an urgent refund from Rentalcars.com. The rental fee was deducted immediately from my bank account, even though I did not require the vehicle and no longer needed their services. Despite multiple attempts to contact Rentalcars.com via various methods, I have not received any response, despite their website claiming 24/7 availability. As an unemployed individual with a 17-year-old son still in school, losing over ZAR2400 is a significant amount for me. I am dissatisfied as a customer and am eager to have my funds reimbursed promptly to cover essential expenses.

Good afternoon Booking [redacted]43, I would like to file a complaint about the rental company Green Motion. I picked up my car at Bucharest airport on February 24th, [redacted], almost 1 am. The attendant wanted us to pay [redacted] euros to waive the credit card deposit. I refused as I have the Super Cover insurance from Rentalcars. When we received the car, it had an empty tank. The man advised us to go to the gas station. After refueling, the injection light came on. We returned to the rental company, and the man said it was safe to drive as the car had been inspected. The tire pressure light also came on after driving [redacted] km. Despite the tires being fine, it made the trip uncomfortable. During a roadside check, the police noted that the car documents were expired, delaying us for 45 minutes. Upon return at 3:30 am, the attendant refused to inspect the dirty car and charged us the [redacted] euros deposit, which already appeared on my credit card statement. I request a refund as I have full Super Cover insurance. I await a prompt response as my bill is due on March 20th, and I don't want to cover this cost. Sincerely, Carlos Henrique da Freiria

During my trip to Mexico City on December 16, [redacted], I encountered issues with Green Motion. Despite calling multiple times upon arrival at the airport, it took them a while to pick us up. The rental car was supposed to be at the airport but wasn't there. They wanted an additional $[redacted].95, even though my receipt showed I had already paid. We refused the car as we hadn't used it at all. I find it unfair to be charged for a service I didn't utilize. If Green Motion insists on charging me, it feels like theft. The situation needs clarification and resolution.

I made a reservation from March 13 to March 18, [redacted], with booking #[redacted]99, which included Collision Damage Waiver (CDW) for body damage. When I returned the rental, there was cosmetic damage on the rear bumper. Despite having CDW with no excess, American Rental staff charged me $80 for the damage without checking my voucher. They advised me to contact Rentalcars.com for a refund. I am disappointed with the service and seek assistance in resolving this matter and recovering the $80 I paid to America Car Rental.

I believe there is information regarding damage to the car rented by Cullum Potts from Torp airport in Norway. The rental was from Sunday, 16/2/20, to Sunday, 23/2/20. A receipt was obtained from Sixt with reference number [redacted]51. Charges have been made to the credit card, and I am seeking a refund. Enclosed is a copy of the credit card bill. Please transfer the refund to my account. For further details, please reach me at [redacted]. Thank you, Julian W.