I am getting mixed messages about a car rental. i got a confirmation email telling me...

GetHuman4221880's Find Order Confirmation issue with Rentalcars.com from January 2020

Help with my Rentalcars.com issue
The issue in GetHuman4221880's own words
I am getting mixed messages about a car rental. i got a confirmation email telling me that my rental was confirmed for booking ref:*********. Then I got an email saying the payment didn't go through. Then I tried another card and the site kept saying they couldn't verify my credit card. But then i got an email saying that I can check my reservation *********. I need to know which reservation is valid and if I need to pay any funds. I kept trying to put my payment information in but the payment didn't show that it went through.

GetHuman4221880 did not yet indicate what Rentalcars.com should do to make this right.

How GetHuman4221880 fixed the problem
I called customer service and told them what was happening. They found my reservation and asked if they could try to pay it through their system using the same card information I was using. The payment went through and I was able to print out my voucher. You know everything is booked and confirmed when you're able to print out your voucher.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rentalcars.com customer problems.
How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Rentalcars.com

Find Order Confirmation issue
Reported by GetHuman4221880
Jan 8th, 2020 - a year ago
Fixed
GetHuman4221880 shared how to fix
Seen by 5 customers so far
Similar issue to 1148 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman4221880 started working on this issue
Jan 8th, 2020 5:58pm
GetHuman4221880 confirmed the issue is fixed. Hooray!
Jan 9th, 2020 2:36pm

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