Hello! We had some problem about our reservation. We had reservation on rentalcars. Com...

GetHuman3767469's Dispute a Charge issue with Rentalcars.com from October 2019

Help with my Rentalcars.com issue
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Before contacting them, items GetHuman3767469 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3767469's own words
Hello! We had some problem about our reservation. We had reservation on rentalcars. Company Centuria. It was good price for rent and we saw price of insurance, but think to decide about this when we will take car. When we came to the rent company Centuria they advised us insurance. We was sure that the price will be the same as at sait. The girl which gave us a car did not say us the price. She mad payment and only in that moment we saw that insurance is more than we expected. No comments befor payment for what we are paying for. At the rentalcars it was approximately ** euro, but when we paid it was *** euro! When we understood this we decided to cancel the insurance, but girl sad that it is impossible. We had call to rentalcars, thay sad this problem can be sold by Centuria, but we can also apply for a client case for refund. We what to refund insurance. We used it, but we want price as on sait of rentalcars. So we want refund *** euro

GetHuman3767469 did not yet indicate what Rentalcars.com should do to make this right.

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How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Rentalcars.com

Dispute a Charge issue
Reported by GetHuman3767469
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3510 others
0 customers following this

Timeline

GetHuman3767469 started working on this issue
Oct 15th, 2019 8:16am
GetHuman3767469 indicated the issue is not fixed yet.
Oct 16th, 2019 4:51pm

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