They refuse to refund the $**.** deposit I paid, in good faith, for a car rental in Ft...
GetHuman-sumsam's Dispute a Charge issue with Rentalcars.com from May 2019
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The issue in GetHuman-sumsam's own words
They refuse to refund the $**.** deposit I paid, in good faith, for a car rental in Ft. Myers, Fl in July ****. Nowhere in the initial reservation phase did they state that the deposit was non-refundable (it seems it's in the small print in their terms and conditions). Part of the reason I originally booked this car rental was that it showed free cancellation up to a certain date. I knew our plans might change, and they did, so I no longer needed to rent a car since we decided to drive ourselves. I want the $**.** deposit refunded, and would suggest they advertise their no-refund policy more clearly when people first make the reservation. It's good business sense, and also not fair to the customer who thinks cancellation of a reservation is completely free! Maybe $**.** doesn't seem like a big amount, but I'm on a limited income and can't afford to pay for services I didn't receive. It's also the principle of stating up front the refund (or not) policies. Please help!
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