Rented a car for Maui in February of ****. Information on advertisement on internet wa...

GetHuman-satwell's customer service issue with Rentalcars.com from March 2019

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The issue in GetHuman-satwell's own words
Rented a car for Maui in February of ****. Information on advertisement on internet was for ***.**Canadian for Jan.** to Feb. **th. The voucher e-mailed to me by Rentalcars.com stated the total cost was ***.** Can. However, an accidental click on the Manage My Booking window showed that there was and additional charge of $***.** for taxes and fees. Calls to Thrifty confirmed that my charges would be a total of $***.**. However, I now find that there will be an additional charge at pick up for $***. **. I feel that I was mislead in the advertising and was not provided the correct information when I booked. I do not want to pay the additional charges and therefore, want to cancel the rental. How do I do this? I tried to do this through Priceline but, they said I had to go through your company.

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Rentalcars.com

Customer service issue
Reported by GetHuman-satwell
Mar 25th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1451 others
0 customers following this

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