Rented a car for Maui in February of ****. Information on advertisement on internet wa...
GetHuman-satwell's customer service issue with Rentalcars.com from March 2019
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The issue in GetHuman-satwell's own words
Rented a car for Maui in February of ****. Information on advertisement on internet was for ***.**Canadian for Jan.** to Feb. **th. The voucher e-mailed to me by Rentalcars.com stated the total cost was ***.** Can. However, an accidental click on the Manage My Booking window showed that there was and additional charge of $***.** for taxes and fees. Calls to Thrifty confirmed that my charges would be a total of $***.**. However, I now find that there will be an additional charge at pick up for $***. **. I feel that I was mislead in the advertising and was not provided the correct information when I booked. I do not want to pay the additional charges and therefore, want to cancel the rental. How do I do this? I tried to do this through Priceline but, they said I had to go through your company.
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