I made a reservation in the name of M.F.Syed for Toyota RAV * (Ref *********) for Cape...
GetHuman-faizsyed's customer service issue with Rentalcars.com from January 2019
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The issue in GetHuman-faizsyed's own words
I made a reservation in the name of M.F.Syed for Toyota RAV * (Ref *********) for Cape Town from Dec **-** (* days).**I missed my connecting flight in Ethiopia and arrived in Cape Town on Dec **, having updated Rental Car about the delay on Dec **. I was given a Kia Sportage (EuropCar) and drove around **** km.**EuropCar charged me for excess usage since the per day allocated average was *** kms. However, the charge was over and above **** kms instead of **** kms since I had paid for * days from Dec ** even though I collected the car a day later. **EuropCar has advised that the differential amount has to be claimed from the booking source, since the recorded data submitted to them was from Dec ** (* days) and not Dec **.**Kindly review the query and make the necessary reversal at your earliest. You can call me at ************* for any clarification.
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