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Before contacting them, items GetHuman-bertkol may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are having issues with refunding a purchase make through Greyhound, the best time is to call immediately. If you call within 24 hours of the booking you should be able to get a full refund.
The issue in GetHuman-bertkol's own words
Re: H***********Car Rental *Customer: Bert A Kolbash*email: *****@***.com*Phone: ***-***-******Missed our Frontier Airline flight from Orlando FL to Norfolk VA today due to a delay caused by my husband losing his wallet (which was found later by a shuttle bus driver) Fronteir cannot rebook us until Mon. Nov. **th. Our return flight is Sat. Dec *st. Our current reservation is from Nov. **rd thru Nov. **th. (*days) We need to modify rental to begin Mon. Nov. **th thru Dec. *st (also for * days) Our son is in the hospital in Norfolk VA area. Need to change dates please.
GetHuman-bertkol did not yet indicate what Rentalcars.com should do to make this right.
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