Dear Sir or Madam**We had some issues using in September ****.**At Stans...

GetHuman1464026's customer service issue with from November 2018

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The issue in GetHuman1464026's own words
Dear Sir or Madam**We had some issues using in September ****.**At Stansted airport in the UK a car hire company refused to give us the same conditions *that we had booked online. They claimed that displays incorrect *rates and conditions and the conditions would not apply for our booking.**If we were unhappy we should contact rentalcars as it was totally out of their control! **To be told this at the car hire desk when picking up a vehicle we found most extraordinary!*It felt as if the whole point of booking online had become pointless.**The hire car company required using a shuttle bus so we couldn't just switch counter.**The problems were numerous.*They wouldn't accept the rentalcars insurance (they said we needed their insurance),*and if we didn’t take out insurance with them they would charge a hefty deposit.*The fuel was not full-full as displayed. Also they wanted to charge extra for the *second driver despite it being displayed by rentalcars as included. They also insisted*our planned motoring destination required the purchase of additional mileage in advance.**Our experience does mean we cannot currently rely on booking criteria any more.**Looking at the reviews they do appear to be a "rogue hire car company" but it does *raise questions as to why rentalcars is displaying so much “incorrect” information.**The hire car company insisted at the rental desk that these were issues with the *web site.*For example they said full-full is never available from them as they have no facility or *staff to refill fuel tanks and simply do not offer full-full. I notice though that your web*site at for example continues to incorrectly display their cars as being *offered with full tanks.**The hire car company in question is Green Motion.**As suggested by Green Motion we are hereby contacting you to point out the rather unusual *issues we found and request you to investigate the problem and give us appropriate feedback.**There are obviously many alternatives to but felt it appropriate to contact you *directly to let you know that we experienced a company which refused to honour a booking we *made in good faith on your web site. And having used your services so frequently in the past with *great results we would of course welcome some response from you as to whether these issues *are known and being addressed. We look forward to your reply and hope that you can put our *minds at rest so that we and our friends can consider a return to using your site again soon.**We used to love the web site and have used it a lot in the past. We frequently book*hire cars and booked hire cars via six times in July and August of this year alone.**Best regards, Douglas Shaw**Douglas Shaw*Am Kirchpfad **a****** Dietzenbach*Germany***Date * November ******Re: Issues from * September **** which continue to exist as of November ****.
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Customer service issue
Reported by GetHuman1464026
Nov 1st, 2018 - a mon ago
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Nov 1st 2:52pm