I tried to book a car through the Rentalcars app. After we completed the request, a mes...

GetHuman-dimevang's customer service issue with Rentalcars.com from September 2018

6 views | 554 similar | 0 following
Help with my Rentalcars.com issue
First: share to improve GetHuman-dimevang's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-dimevang to get a Rentalcars.com rep on the line!
Always use the GetHuman Phone to call Rentalcars.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-dimevang may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-dimevang's own words
I tried to book a car through the Rentalcars app. After we completed the request, a message popped up saying my credit card was denied. Then we went back and tried again, but the same message popped up (that there was something wrong with my credit card. In the end I decided to book a car with another company,and I successfully did. But then when I checked my email there was a message from rental cars saying that our booking had been accepted (and thus I was being charged) even though earlier my credit card had been denied. Then I proceeded to contact rentalcars via mail, requesting a cancellation of the booking and a full refund (since it was rentalcars' fault) but I still haven't received an answer. The number of the booking is ********* .

GetHuman-dimevang did not yet indicate what Rentalcars.com should do to make this right.

How GetHuman-dimevang fixed the problem

We are waiting for GetHuman-dimevang to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rentalcars.com customer problems.
How Do I Change the Pickup Location from Rentalcars.com?How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
Do you have a customer issue as well?
We can help you get Rentalcars.com's attention and get better help faster. Tap below to get started.
Having Rentalcars.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dimevang fixes it.
This email address isn't valid

Rentalcars.com

Customer service issue
Reported by GetHuman-dimevang
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 554 others
0 customers following this

Timeline

GetHuman-dimevang started working on this issue
Sep 16th, 2018 2:56pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians