I tried to book a car through the Rentalcars app. After we completed the request, a mes...

GetHuman-dimevang's customer service issue with Rentalcars.com from September 2018

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The issue in GetHuman-dimevang's own words
I tried to book a car through the Rentalcars app. After we completed the request, a message popped up saying my credit card was denied. Then we went back and tried again, but the same message popped up (that there was something wrong with my credit card. In the end I decided to book a car with another company,and I successfully did. But then when I checked my email there was a message from rental cars saying that our booking had been accepted (and thus I was being charged) even though earlier my credit card had been denied. Then I proceeded to contact rentalcars via mail, requesting a cancellation of the booking and a full refund (since it was rentalcars' fault) but I still haven't received an answer. The number of the booking is ********* .

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Rentalcars.com

Customer service issue
Reported by GetHuman-dimevang
Sep 16th, 2018 - 4 years ago
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Sep 16th, 2018 2:56pm

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