ENQUIRY - REFUND - Rentalcars.com Booking - Ref: ***********Good Day, *n **th August I...

GetHuman-roetsa's customer service issue with Rentalcars.com from September 2018

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ENQUIRY - REFUND - Rentalcars.com Booking - Ref: ***********Good Day, *n **th August I had an OnLine Chat with one of your representatives (Samson) about a mistaken insurance inclusion for a car rental. **He undertook to refund me and mentioned it could take a week for the refund.**To date I have not heard of Rental Cars nor saw any refund.*The transcript of out OnLine Chat is below.**My contact nr is *** ** *** ****.*regards*Andries Roets.**Hi Andries,**Thanks for chatting to us today, we hope your problem has been resolved.***Rentalcars* One of our team will be with you soon. *Andries Hi, I have booked a car thru THRIFTY South Africa an did not realise I was re-routed. The page showed the rental amount & I booked an never saw that FULL PROTECTION was clicked by default. I do not wish to take the Insurance. I only saw the amount when I paid. Never did the pege show the additional amount. Cant that please be reversed? Tnx. *Andries Alternative - what is the charge on full booking cancellation if not *osible? **Rentalcars* Thank you for waiting. I'll be with you in just a moment. **Samson* Sure, I can help you with that **Samson* *can i take your booking reference number please? *Andries Yes. I would really appreciate if the full protection can be reversed. Appreciated *Andries nr is *** *** *** **Samson* First of all, let’s make sure your details are secure. Please can you confirm the main driver’s name, pick-up and drop-off dates, and email address for your booking? *Andries Insurance ref **G*-L**G-INS *Andries Andries Roets *Andries ** Aug **** - King Shaka International Durban *****@***.com **Samson* the location of drop off **Samson* date and your email address?. *Andries Also King Skaka Int airport Durban *Andries ** Aug to ** Aug *****@***.com **Samson* thank you.....and you are the main driver for the booking? *Andries Yes, only me **Samson* ok, so i will remove the insurance for you **Samson* and the money will be refunded back to you **Samson* the sum of ****.**Rand *Andries Thank You. That is very kind of you. much Appreciated! **Samson* please wait **Samson* while i get that done for you *Andries tnx **Samson* one more thing, the money will be refunded but you have to allow at least *-* working days .......this is due to the bank to bank transactions of the refund *Andries I understand. Tnx again. **Samson* i have cancelled it **Samson* the refund will be processed back to your account **Samson* anything else i ca help you with? *Andries That's All. Appreciated **Samson* Thanks for chatting. i’d love to know how you rate my service, so i’d really appreciate it if you could let me know after you close the chat window. Thank you. **Samson* Thank you...Have a good Day. *Andries Same **Samson* thank you. **We look forward to getting you on the road again soon.**Rentalcars.com

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How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Rentalcars.com

Customer service issue
Reported by GetHuman-roetsa
Sep 6th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 510 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-roetsa started working on this issue
Sep 6th, 2018 6:52am
GetHuman-roetsa confirmed the issue is fixed. Hooray!
Sep 6th, 2018 7:59am

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