This is to complain that we still haven't had our deposit returned. Our booking referen...

GetHuman-purnik's customer service issue with Rentalcars.com from August 2018

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The issue in GetHuman-purnik's own words
Have our deposit returned ... This is to complain that we still haven't had our deposit returned. Our booking reference is *********, The booking was made from Avis in Dixon Street Lincoln uk, the term was from the *th of June to the *th July. we returned the on the *nd of july, they were actually pleased to see us, they were short of rentals. they told us,we would also get a rebate for returning the car early along with our * hundred & ** pounds deposit,it would be deposited in our bank account, That hasn't happen, we had the same problem last year with Rentalcars, but with a different Garage & also in Lincoln.. I've sent * emails , was promised that we wouid be contacted with in ** days, that hasen't happend, I,we googled Rentalcars, & yes, its loaded with complaints similar copliants & over charging. The Garages & Rentalcars dont seem to be on the same wave length as far as charging is concered, there is a lot of double standards & double dipping going on. We certainly wont let this go for a second time. We would be more than appreciated if this matter is cleared up as soon as possible. Thank you George & Anne Riach
There not honest with their
to be honest & the return our deposit & the refund that we were promised for returning the car * days early
this is the second time that we have had dealings with them, but this could be the last time
Yes, we have contacted them twice & were notified, that the issue would be rectified between ** & ** days, that was more than a month ago, heard nothing since..
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Rentalcars.com

rentalcars
Customer service issue
Reported by GetHuman-purnik
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 453 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-purnik started working on this issue
Aug 23rd, 2018 9:35pm
GetHuman-purnik shared this issue with friends on Facebook
Aug 24th, 2018 2:21am
GetHuman-purnik indicated the issue is not fixed yet.
Aug 25th, 2018 11:45pm
GetHuman-purnik shared this issue with friends on Facebook
Aug 25th, 2018 11:48pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 25th, 2018 11:50pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 2:13am
GetHuman-purnik shared this issue with friends on Facebook
Aug 27th, 2018 2:14am
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 2:28am
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 2:33am
GetHuman-purnik shared this issue with others over email
Aug 27th, 2018 2:33am
GetHuman-purnik shared this issue with friends on Facebook
Aug 27th, 2018 2:34am
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 2:35am
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 8:23pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 9:03pm
GetHuman-purnik shared this issue with friends on Facebook
Aug 27th, 2018 9:03pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 9:16pm
GetHuman-purnik shared this issue with friends on Facebook
Aug 27th, 2018 9:16pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 9:19pm
GetHuman-purnik indicated the issue is not fixed yet.
Aug 27th, 2018 9:20pm

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