Booked a at rental but once o arrived to pick the car at the designated location the ca...

GetHuman985958's customer service issue with Rentalcars.com from August 2018

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The issue in GetHuman985958's own words
Booked a at rental but once o arrived to pick the car at the designated location the car rental was charging me a very high amount of car insurance which I decided to not take the car rental but it’s been charged on my account for the booking I did through rentalcar.com. I want to be reimbursement because I never used the car. It’s unfair that online they give one price and once you are at the location they want to apply other cost such as insurances that was only an option online.
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Rentalcars.com

Customer service issue
Reported by GetHuman985958
Aug 13th, 2018 - a yr ago
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman985958 started working on this issue
Aug 13th, 2018 4:29pm