A transaction was done over the phone on **********' to rent a vehicle in Guadalajara M...

GetHuman911030's customer service issue with Rentalcars.com from July 2018

Help with my Rentalcars.com issue
The issue in GetHuman911030's own words
A transaction was done over the phone on **********' to rent a vehicle in Guadalajara MX. pick up date was on July ** ****', however we never the vehicle because they requested for us to deposit $***.** which we were not aware of, I told them that. I decided to go ahead and charge it to my Mcard,but they could not process the transaction. For that matter I am requesting a refund as soon as posible. I submitted a request through rentalcars.com last week, however I have not had any response yet. The booking reference **** *** *** with E-mail l.camachoguzman@Yahoo.com*Thank You for your attention on this matter. Daniel Reyes* my E-mail formula****@gmail
GetHuman911030 did not yet indicate what Rentalcars.com should do to make this right.
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How GetHuman911030 fixed the problem
My situation mightvbe siffferent than others. I called rentalcars .com and explained to them that the reservation was sone ober the phone amd I wad not aware of the Insurance deposit. Since they did not released the vehicle and we ended up tenting a cab, they understood my situation and honestly I told them the truth. Iam happy that my issue was solves. Thank you Rentalcars .com
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Rentalcars.com

Customer service issue
Reported by GetHuman911030
Jul 24th, 2018 - 10 mons ago
I have an issue with Rentalcars.com too
Fixed
GetHuman911030 shared how to fix
Seen by 7 customers so far
Similar issue to 321 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman911030 started working on this issue
Jul 24th, 2018 6:01am
GetHuman911030 indicated the issue is not fixed yet.
Jul 24th, 2018 7:13pm
GetHuman911030 confirmed the issue is fixed. Hooray!
Jul 27th, 2018 5:39pm
GetHuman911030 indicated the issue is not fixed yet.
Jul 28th, 2018 4:40am
GetHuman911030 confirmed the issue is fixed. Hooray!
Jul 28th, 2018 4:41am
GetHuman911030 confirmed the issue is fixed. Hooray!
Jul 28th, 2018 4:43am