I amended my car rental in Charlotte on ****-**** to change the pick-up and drop off ti...

GetHuman-lwsfccla's customer service issue with Rentalcars.com from July 2018

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The issue in GetHuman-lwsfccla's own words
I amended my car rental in Charlotte on ****-**** to change the pick-up and drop off times. I agreed to the collision insurance protection in the original booking and the amended booking. American Express, the card I charged the rental to, now indicates that I was charged $** for the collision insurance on the original booking and $** on the amended booking. In short, it appears I'm being charge $** for the collision insurance. I wish to just verify that my charge for the collision insurance will be $** and not $**.
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Customer service issue
Reported by GetHuman-lwsfccla
Jul 18th, 2018 - a yr ago
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Items needed
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Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-lwsfccla started working on this issue
Jul 18th, 2018 7:44pm
GetHuman-lwsfccla confirmed the issue is fixed. Hooray!
Jul 19th, 2018 12:56am