My sister-in-law died this morning and we are having to redo our travel arrangements. W...

GetHuman627835's customer service issue with Rentalcars.com from April 2018

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Help with my Rentalcars.com issue
Before contacting them, items GetHuman627835 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
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The issue and preferred resolution, in GetHuman627835's own words:
My sister-in-law died this morning and we are having to redo our travel arrangements. We reserved a rental car in Salt LaKe City to be picked up May *st at * P.M. could we change that rental to be picked up in Las Vegas on May*st at *:** P.M. and returned in Salt Lake On May **st. at *A.M*My sister-in-law lives in St George, Utah and her funeral will be on May *nd
I trust that Rentalcars.com will make this right and come up with a resolution that is fair.
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Rentalcars.com

Customer service issue
Reported by GetHuman627835
Apr 25th, 2018 - 3 mons ago
I have an issue with Rentalcars.com too
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Seen by 4 customers so far
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Timeline
GetHuman627835 started working on this issue
Apr 25th 4:28pm