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Rent The Runway Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Rent The Runway.

What types of clothing can I rent? At Rent The Runway, we offer a wide range of clothing options available for rent. Our collection includes various apparel pieces suitable... Read more

How does Rent The Runway work? Rent The Runway offers a convenient and revolutionary way to access designer clothing and accessories. Once you join, you can browse... Read more

How can I track my order? You can easily track your order by logging into your Rent The Runway account and navigating to the "Orders" section. From there, you'll... Read more

What is the return process? The return process with Rent The Runway is quick and easy. Once you're done with your rental, simply place your items in the pre-paid... Read more

What is the shipping process? The shipping process at Rent The Runway is designed to be simple and efficient. After placing your order, we will ship your desired... Read more

Do you offer discounts or promotions? Yes, Rent The Runway offers various discounts and promotions to customers. Subscribers of our monthly or annual plans automatically... Read more

What happens if I damage the rented items? If you damage any rented items from Rent The Runway, it is important to notify us immediately. We understand that wear and tear can... Read more

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Click below to show 4 more questions, answers, and complete guides to common Rent The Runway customer support problems.

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Recent reasons customers contacted Rent The Runway:

****o, **After two emails from rent the runway on Thursday explaining that I wouldn’t b...

****o, **My name is Zach Ness and I am a big fan of your business - a great number of m...

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Does GetHuman work with Rent The Runway?

GetHuman does not work with Rent The Runway's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Rent The Runway at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Rent The Runway's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!