I ordered a sectional last week. Was delivered. Told it was like new. It had stains. A...

GetHuman-sandylim's customer service issue with Rent A Center from September 2018

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The issue in GetHuman-sandylim's own words
Located on **rd street in OKC. Marshall is the store manager ... I ordered a sectional last week. Was delivered. Told it was like new. It had stains. A large rip. Several snags. I was promised it would go through a cleaning and inspection. Did not happen. Marshall is the store manager at the store in Oklahoma City on **rd street. He told me after I called him with the issue and he promised a new one yesterday. I waited all day. Cancelled plans and no show and not even a phone call.
They lack in customer service. To say the least.
Bring a new sectional as promised. And when you tell your customers you will be there make it happen!! Do not make them wait all day for nothing.
I make my payments on time. I expect the same courtesy as far as service. And who tells a customer they will be there and not show up or call .? That is just mean and unprofessional.
Contacted corporate office and Better Business Bureau
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Rent A Center

Sectional.
Customer service issue
Reported by GetHuman-sandylim
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 77 others
0 customers following this
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GetHuman-sandylim started working on this issue
Sep 17th, 2018 12:49am