I made an appointment with DeAnna McKeever for today ********* at *:**PM in order to ge...

GetHuman-paukenma's customer service issue with Regions Bank from July 2020

Help with my Regions Bank issue
First: share to improve GetHuman-paukenma's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-paukenma may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-paukenma's own words
I made an appointment with DeAnna McKeever for today ********* at *:**PM in order to get a MedallionStamp. I had called the branch at Poplar and Massey last week and was informed the Germantown Branch, and Ms McKeever specifically, was where I needed to go and who to see. When I called last week I was informed she was on vacation and wouldn't be back until this week. I am working * days this week, * of them in Millington, and Wednesday afternoon was my ONLY time to make an appointment. I received a confirmation email (*GK******) so I KNOW she was aware of our meeting. Imagine my dismay to arrive at the branch at *:** and have to bang on the door for ** minutes until someone finally came. Then imagine being told McKeever had left for the day! The young man tried to cover her poor service performance by saying she had an emergency at home. Even he said "you're here about the Medallion Stamp" so he obviously knew. If I really had an emergency I would have either called or had someone else notify me that this had happened. Instead I arranged my time to be there and this is typical of the service Regions Bank is demonstrating. Please don't make the excuse that Covid is causing this because even before the pandemic, I'd noticed very poor service at the branches on Germantown Rd. I need this stamp in order to process an estate claim and I need it soon. This situation needs to be rectified with not only a sincere apology but someone who can do this stamp needs to come to my work on Thursday or Friday (****-**) and take care of this matter. I have banked with Regions since before it was Regions and don't appreciate being treated this way. You may reach me at ***-***-****.

GetHuman-paukenma did not yet indicate what Regions Bank should do to make this right.

How GetHuman-paukenma fixed the problem

We are waiting for GetHuman-paukenma to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Regions Bank customer problems.
How Do I Reset My Online Banking Password with Regions Bank?How Do I Recover My Regions Bank Account?How Do I Notify Regions Bank of an Upcoming Trip?
Do you have a customer issue as well?
We can help you get Regions Bank's attention and get better help faster. Tap below to get started.
Having Regions Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Regions Bank

Customer service issue
Reported by GetHuman-paukenma
Jul 15th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 568 others
0 customers following this


GetHuman-paukenma started working on this issue
Jul 15th, 2020 9:29pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers