I made an appointment with DeAnna McKeever for today ********* at *:**PM in order to ge...

GetHuman-paukenma's customer service issue with Regions Bank from July 2020

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The issue in GetHuman-paukenma's own words
I made an appointment with DeAnna McKeever for today ********* at *:**PM in order to get a MedallionStamp. I had called the branch at Poplar and Massey last week and was informed the Germantown Branch, and Ms McKeever specifically, was where I needed to go and who to see. When I called last week I was informed she was on vacation and wouldn't be back until this week. I am working * days this week, * of them in Millington, and Wednesday afternoon was my ONLY time to make an appointment. I received a confirmation email (*GK******) so I KNOW she was aware of our meeting. Imagine my dismay to arrive at the branch at *:** and have to bang on the door for ** minutes until someone finally came. Then imagine being told McKeever had left for the day! The young man tried to cover her poor service performance by saying she had an emergency at home. Even he said "you're here about the Medallion Stamp" so he obviously knew. If I really had an emergency I would have either called or had someone else notify me that this had happened. Instead I arranged my time to be there and this is typical of the service Regions Bank is demonstrating. Please don't make the excuse that Covid is causing this because even before the pandemic, I'd noticed very poor service at the branches on Germantown Rd. I need this stamp in order to process an estate claim and I need it soon. This situation needs to be rectified with not only a sincere apology but someone who can do this stamp needs to come to my work on Thursday or Friday (****-**) and take care of this matter. I have banked with Regions since before it was Regions and don't appreciate being treated this way. You may reach me at ***-***-****.

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Regions Bank

Customer service issue
Reported by GetHuman-paukenma
Jul 15th, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 568 others
0 customers following this

Timeline

GetHuman-paukenma started working on this issue
Jul 15th, 2020 9:29pm

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