I am an unlimited member as is my mother and we both want to see the same movie and sit...

GetHuman-cryscog's Complaint issue with Regal Cinemas from August 2019

Help with my Regal Cinemas issue
First: share to improve GetHuman-cryscog's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cryscog may need:
Username, Password, and Email address on the account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-cryscog's own words
I am an unlimited member as is my mother and we both want to see the same movie and sit next to each other, but we can't through the app because if either of us go to purchase a ticket for the seat we want it leaves only one between it and another group. Now that other seat would be purchased by the other of us but because we have to do separate transactions because of our UNLIMITED membership it will not allow it. I think that this is quite the flaw in your app as it make it IMPOSSIBLE to preorder practically any tickets for any movies unless we go to the box office together and purchase them and I would much rather use the app especially since I can't get them more than a couple days in advance from the box office and I like to plan when I go see a movie ahead of time as I am really busy.

GetHuman-cryscog did not yet indicate what Regal Cinemas should do to make this right.

How GetHuman-cryscog fixed the problem

We are waiting for GetHuman-cryscog to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Regal Cinemas's attention and get better help faster. Tap below to get started.
Having Regal Cinemas issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Regal Cinemas

Complaint issue
Reported by GetHuman-cryscog
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 206 others
0 customers following this


GetHuman-cryscog started working on this issue
Aug 2nd, 2019 10:17pm
GetHuman-cryscog indicated the issue is not fixed yet.
Aug 6th, 2019 1:53am