Purchased Endgame tickets at your Longston place ** theaters in Puyallup Wa on April...

GetHuman-braxus's Complaint issue with Regal Cinemas from April 2019

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The issue in GetHuman-braxus's own words
Purchased Endgame tickets at your Longston place ** theaters in Puyallup Wa on April * **** for a *:** show.When my group of * showed up and bought our snacks and drinks and went to go in i was informed it was a private "event" and was not allowed in.It was here that this situation went downhill fast.The apparent only fix was a *:** show that only had front seats left and not together.This is where the General manager stepped in and told me to calm down because i was getting heated and wanted to take my group in.Of course all the Endgame shows are full and the Managers still cant explain why my tickets are not valid.I told her i purchased the tickets on April * at her theater but she said that shouldnt have been possible because of the event,yet here i was with my tickets and group of people.Apparently Regal does not give Managers any power to fix problems if they crop up beacuse not once did she say let me see how i cant make this right. In fact what she did do was insult me by throwing down * free passes and telling me if i dont like that offer she could take them back and refund my purchase...really? Offering me a show at *:** seperated from my family and friends in the front row is not a comparible fix to this situation. Regal sold my seats twice and didnt seem to care that we had planned this for * months.Ms Helena did not represent your company in a good light and only seemed to make the problem worse with her lack of help and options.Free passes should not be your first response to any problem.I asked for a District manager contact and she refused...really? I want to discuss this with her supervisor as things were said and done that i feel not only insulted me but my party as well.And what the heck do i do with the drinks and popcorn i bought,Apparently Regal scammed me completely since im out that money now too.

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Regal Cinemas

Complaint issue
Reported by GetHuman-braxus
Apr 26th, 2019 - 3 years ago
Fixed
Seen by 69 customers so far
Similar issue to 138 others
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GetHuman-braxus started working on this issue
Apr 26th, 2019 2:44am
GetHuman-braxus indicated the issue is not fixed yet.
Apr 29th, 2019 4:14am
GetHuman-braxus indicated the issue is not fixed yet.
Apr 29th, 2019 4:14am

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