Very Poor Service OF MI I complain Them on twenty Fifth July on Their Email ID And they reply me After I complaint on Get Human fourth August Really Dissgussting Really Poor Copmany And their Statement IS Re: Complate about Service WO:ISIN*************-BA*F X Xiaomi Customer Service of India to me * day agoDetails Dear Promind, Greetings from Mi India Customer Support. My name is Eshan. I understand that you would like to claim the warranty on the device. In case of expiry of the warranty, any services done at the service center. the customer has to pay the service charges and taxes excluding the spare part price. I would request you to visit our service center along with your invoice as they are authorized and trained personals and they will not misguide you. Further, I wish to inform you that, the decision taken by the Service Center is based on certain criterions, which helps them determine that whether the problem has happened due to an accident or it is a defect in the device. Also, I would like to inform you that damages, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual are not covered under warranty .,,,,,,,,,,,,,......... First They Are Saying Service centre will not Misguide You The Service center exocutive said to Me After I visited back to back two days He Said Go And Service your mobile in local Shop They will fix this issue And Second Thing is Self repair they are talking About Self Repair Tell Me What Should I Do After Visiting Back to back two days And Getting Nervous b coz of your server problem or should I have to come everyday to cheack when their server will work My Boss Will Cut All My Salary and Mobile Service center will charge me ***** Unbelievable Really Such Copmanies are exits in INDIA Shame on You Redmi

GetHuman-snkpromi's customer service issue with Redmi from August 2018

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The issue in GetHuman-snkpromi's own words
Replace MY Device ... Hi I have purchased MI Note* Pro in ** June And In *th July I Have Put My Mobile IN Plastic Bag With Ziplock And Phone Was in My Pocket (UNDER Raincot) But Some Its Got Damaged I I Was Going To Home In My Scooter The Time Was *:** PM Evening When I Leave for Home In * PM I Reached My Home After Reaching Home I tried To Cheak My Mobile But I Not Turning ON My From My Home To service Center **km Far Away And its Already *:** PM So I think I Should Visit on Monday *th July When I Visited in MI Service Service I took token As Per Their Rules But Few Minitues Letter They Said Our Server Is Down We Cant Take Your Mobile Please Visit Tommorow well I again visited again and still same problem happends I really nervous with server problem and back to back * days I bunk my job So I decided to Show my Mobile in Local Shop They Oprnd mobile and told me that motherboard is totally Damaged U should have to visit early The Water was * Day in My mobile that damaged everything so called customer care I registered my mobile complate But they dont even Called me to verify And All The Time When I Disscuss Abbout My Problem They disconnct my Call directly ***the problem is B coz Of Server issue they did not take my Mobile To Cheak What actually happend And water was still in My Mobile Which Damaged Other Part As Well what should I Do whenever I call customer Care They Dissconnect My Call directly
They Are Not Accepting It Was Their And Server Fault
Replace MY Mobile
Well I am New customer MI I Have Used This Mobile only For * Days And I am Really impressed With Feutures OF Mi but One Thing I dont like, their services
I called them Lots OF Time Email Them But sadly They Dont Care About That
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Redmi

MI Note * Pro
Customer service issue
Reported by GetHuman-snkpromi
Aug 3rd, 2018 - 9 mons ago
I have an issue with Redmi too
Fixed
Seen by 14 customers so far
Similar issue to 81 others
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GetHuman-snkpromi started working on this issue
Aug 3rd, 2018 8:04am
GetHuman-snkpromi indicated the issue is not fixed yet.
Aug 3rd, 2018 8:04am
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Aug 4th, 2018 3:36pm
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Aug 4th, 2018 4:03pm
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Aug 4th, 2018 4:21pm
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Aug 5th, 2018 6:22am
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Aug 5th, 2018 6:22am
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Aug 5th, 2018 6:22am
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Aug 6th, 2018 7:17am
GetHuman-snkpromi indicated the issue is not fixed yet.
Aug 6th, 2018 7:17am