Hello,**Last night I started to look at movies to rent with my T-mobile Tuesdays code a...

GetHuman-amysj's Never Received Movie issue with Redbox from October 2019

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The issue in GetHuman-amysj's own words
Hello,**Last night I started to look at movies to rent with my T-mobile Tuesdays code at around *:** pm, only to find out that it was running three hours ahead of my timezone and would expire at *:** pm. I decided to watch A Nightmare on Elm Street, typed in the code, and saw that the payment went down to $*.**. Except went I hit submit, it said "sorry, your payment couldn't be processed" (I have proof of in a screenshot if you need it emailed). I had three minutes left, and I kept refreshing, hitting the check box, and the submit button and even though the payment was at $*.**, it wouldn't process at any of my attempts.**Freaking out, I tried to rent another movie on a different tab I had open instead. But by then it was past *:** pm so the price didn't never dropped and it informed me that the code didn't work. **Since the code and price did drop the first time, and I still had time before *:** pm, I feel really cheated. Sorry for the long story, I was just hitting refresh so many times last night hoping I could finally use a T-mobile Tuesdays perk. There was still a few minutes before the code expired and it didn't want to process.**Sincerely,**Amy

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Never Received Movie issue
Reported by GetHuman-amysj
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5506 others
0 customers following this
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Timeline

GetHuman-amysj started working on this issue
Oct 29th, 2019 9:18pm
GetHuman-amysj indicated the issue is not fixed yet.
Oct 30th, 2019 1:28am

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