Was trying to rent a movie and * games and it said card could not get games . So I canc...

GetHuman2324579's customer service issue with Redbox from February 2019

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The issue in GetHuman2324579's own words
Was trying to rent a movie and * games and it said card could not get games . So I canceled and got the movie. Then I tried one more time for the games and it said it was still having a problem that I couldn't get the games, but the two charges on a hold on my account. For *.** and one for **.** on the other but it didn't give me the games and I'm not paying for nothing. So please help me fix this problem before it pulls money from account to pay for something I didn't get. It rented me the movie for *.** but the other two charges on hold on my account are for the games and I didn't get them.
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Redbox

Customer service issue
Reported by GetHuman2324579
Feb 28th, 2019 - 3 mons ago
I have an issue with Redbox too
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GetHuman2324579 started working on this issue
Feb 28th 11:25am