I reserved a movie online and forgot that it had a credit card under my acct that is no...

GetHuman2222717's customer service issue with Redbox from February 2019

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The issue in GetHuman2222717's own words
I reserved a movie online and forgot that it had a credit card under my acct that is no longer active. I updated*added my NEW credit card info AFTER I had already made the reservation which was using **** of my points for a free movie. I went to pick up the reserved movie and it told me that I didn't have a reservation and that is possibly because I had changed my credit card information (which is exactly what happened). I did end up renting the movie and using **** of my points to get the movie free. SO....the "reservation movie" will never be picked up because it's under my OLD credit card number, therefore I will lose **** of my points which is a free night rental. Is there a way to put those points back into my acct since I couldn't pick up that reservation?
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Redbox

Customer service issue
Reported by GetHuman2222717
Feb 16th, 2019 - 8 mons ago
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GetHuman2222717 started working on this issue
Feb 16th 5:47pm