We were prompted to get a second movie for ** cents after purchasing the one we wanted...

GetHuman1705174's customer service issue with Redbox from December 2018

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The issue in GetHuman1705174's own words
We were prompted to get a second movie for ** cents after purchasing the one we wanted...so we decided to get a movie for our kids. Then we only got the kids movie an the machine said the money would be credited back to my fiancee's card and it never was. I would like the money back on his card an a free rental code or if it can't be put back a couple free rentals would b nice for the inconvenience this happened over a week ago....
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Redbox

Customer service issue
Reported by GetHuman1705174
Dec 6th, 2018 - 6 mons ago
I have an issue with Redbox too
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Seen by 1 customer so far
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Timeline
GetHuman1705174 started working on this issue
Dec 6th, 2018 8:52pm